The Avenues Medical Centre

This practice seems to be getting progressively worse. It is very difficult to reach them during the day due to connectivity issues and frequent disconnections. Obtaining an appointment is..

Extremely welcoming, well-organised and competent.

Attempting to reach the medical centre by telephone proved to be a lengthy process.

I felt this surgery's service had deteriorated further. Beyond the persistent challenges with phone accessibility and the scarcity of available appointments, we experienced a particularly..

When you're advised by a healthcare professional that you need an appointment before your medication runs out, it's frustrating to find yourself unable to secure that appointment because the..

I was very disappointed with my experience at the reception desk. I felt there was a lack of warmth and understanding in how I was treated. As I was unwell at the time, I didn't address it then, but..

Excellent team with nothing negative to report.

The service provided was not particularly pleasant, and there were noticeable delays in the process.

The service fell short of expectations. The reception staff came across as unwelcoming and appeared disinterested in assisting patients.

I would rate this surgery far below average if possible. The quality of care here has noticeably deteriorated over time, and I am surprised the practice continues to operate. I have spent the past..

I attended an appointment at the clinic this afternoon. The team demonstrated excellent service, the clinician was competent and helpful, and the front desk staff were courteous and efficient in..

Outstanding experience during my visit today.

Being a significant number in the queue to speak with reception staff about health concerns felt like an unacceptable experience. I found this level of service to be deeply disappointing.

I appreciate that healthcare professionals have demanding schedules, and I do understand the pressures they face. However, my situation felt particularly urgent given my compromised immune system..

I have been receiving a medication in my monthly prescription that I have not required for a considerable period. I notified the local pharmacy when collecting my medication, and they agreed to..

I have consistently held The Avenues Medical Centre in high regard, though there has been a noticeable decline over the last six months or so. The clinical staff have been excellent and I have no..

I needed a medical assessment for a driving licence form. The practice initially offered only a midday appointment slot and advised me to obtain an eye test at a local optician, which I arranged at..

I had to wait nearly three weeks to secure an appointment, only to have it cancelled just a day before. When I attempted to arrange a prescription order, it was not authorised, and I was not..

This surgery has been disappointing. The reception staff member I dealt with was unhelpful and came across as quite rude, lacking in courtesy. When I raised a concern through the NHS app and..

I have been attending this medical practice for over 15 years. The clinical team are excellent and provide good care. However, my experience has been significantly affected by issues with the..