Rising Brook Surgery
GH
Gareth H. 2 years ago • From Google
Bad
I'm not sure where to begin with my experience at this surgery. It's unfortunate that I feel compelled to leave such a negative rating. I've encountered difficulties with this practice over the past couple of months, with reception staff appearing dismissive and unwilling to engage, extending to clinical staff and senior management who similarly seem disinclined to listen to patient concerns. Most recently, I attended for blood tests and was informed the results were satisfactory. However, this proved inaccurate when I subsequently consulted a specialist who identified a significant issue. Upon reviewing my records, the clinical staff member had the test results available yet failed to identify the problem. Additionally, the same staff member documented that a particular medication had been prescribed to me, when in fact no such prescription was issued. These represent serious discrepancies in my care. I subsequently attempted to contact the practice management to understand how these errors occurred and to seek clarification before considering further action. Despite this request, I received no response. Even when faced with such serious concerns, the practice appears unwilling to address or resolve the issues raised. This raises questions about what other matters may be overlooked or inadequately managed within the practice. When significant problems of this nature are not properly addressed, it naturally prompts concern about the standard of care provided more broadly. I would encourage others to carefully consider their experience here. The practice's subsequent response to my concerns was inadequate. When I reached out directly, my attempts to communicate were not acknowledged or acted upon.
Rob M.