The Villa Street Medical Centre
ZA
Zubair A. 4 years ago • From Google
Poor
The clinical team members appear to perform their duties competently, however the reception and administrative personnel fall considerably short of expectations. They tend to be evasive, employ questionable tactics, and demonstrate reluctance to acknowledge responsibility for their actions. It seems the NHS increasingly prioritises administrative functions being completed at the discretion of support staff, with little accountability. When questioned about their conduct, explanations offered are often inadequate, and patients are expected to accept them without question. Failure to do so can result in being treated unfavourably by the administrative team collectively. Alternatively, patient concerns are reframed as matters of staff welfare and rights, regardless of the negative impact on patient experience or potential health implications. This represents a significant imbalance in fairness. Having attended this practice for several months, I have observed administrative staff engaging in some of these problematic behaviours. Mutual respect, dignity and consideration should be fundamental principles that apply to all parties involved in healthcare interactions.
Peter G.