EB

Elle B. 3 years ago • From Google

Rating

Bad

Reception staff was dismissive on the phone

My partner called about a vaccination appointment at the practice but unfortunately reached the wrong number. While these mix-ups happen regularly and he apologised for the error, the staff member who answered the phone responded in a manner that felt unnecessarily harsh. It seemed disproportionate to speak to someone that way over such a minor mistake, especially when it was clearly unintentional. I recognise that reception teams are under considerable pressure with high call volumes—I've experienced this firsthand through my own work in emergency services—but the interaction lacked the courtesy and professionalism one would expect from a healthcare setting.

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