CG

Cavern G. 8 years ago • From Google

Rating

Excellent

Reception staff went above and beyond during crisis

Having dealt with a long-term health condition throughout my life, I tend to avoid medical appointments whenever possible, relying on my own assessments instead. However, on the two occasions I've needed to visit my general practice in recent years, the care I received has been exceptional. Both times, the healthcare team recognised that my condition was more serious than I had appreciated, resulting in hospital admission within hours on one occasion, and on the other, a member of reception staff personally accompanied me to hospital and remained with me until I was comfortably settled, which turned out to be later in the evening. Over the years, I've seen various practitioners, but the team at my current practice has demonstrated remarkable dedication and support, going well beyond what would normally be expected, despite being aware that I can be a challenging patient.

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