AV

Anjni V. one year ago • From Google

Rating

Excellent

Reception staff went above and beyond for us

The reception team demonstrated helpfulness throughout my visit, with one staff member in particular showing exceptional care and compassion when my infant required an urgent prescription. This person went well beyond typical receptionist duties, facilitating prompt transmission of the prescription to the pharmacy and proactively contacting me with updates on its status. When the initial prescription contained an error, the same staff member intervened again, liaising with the in-house pharmacy team and keeping me informed throughout the resolution process. I was deeply anxious about potential delays in my baby receiving the necessary medication and the health implications this might have. This staff member's reassurance and commitment to expediting a review of the situation significantly alleviated my concerns. I would welcome seeing more team members demonstrate such dedication, helpfulness, friendliness, and empathetic support. I am grateful for the assistance provided and for helping reduce one of the many worries that come with being a new parent.

Other reviews for Honeypot Medical Centre