SF

Samira F. 2 years ago • From Google

Rating

Excellent

Reception staff went extra mile for my son

I am deeply grateful for the exceptional support I received during my recent visit to the surgery. The staff members I encountered were remarkably kind, considerate, friendly and professional throughout my experience. They treated both myself and my young child with genuine respect and compassion. When I arrived at the surgery with urgent concerns about my child's allergies, I received invaluable assistance in arranging a doctor's appointment. One team member showed particular understanding of my situation and went out of their way to help coordinate my visit with a healthcare provider. During this process, I initially encountered a receptionist who indicated that no doctor was available and suggested I visit a walk-in centre instead. However, another staff member intervened at that crucial moment, advocating on behalf of my child and ensuring that I was aware an on-duty doctor was available. This intervention made all the difference, and we were subsequently able to see a doctor who provided helpful care for my child's condition. I am truly thankful for the compassion, professionalism and advocacy demonstrated by the team members who assisted us. Their dedication to patient care and willingness to go above and beyond has left a lasting positive impression. I wish them all continued success in their important work.

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