Addington Medical Centre

Had a really excellent experience with the receptionist this morning. They made the process straightforward and were very helpful throughout.

I have been a patient at this medical centre for over two years and have found nothing to complain about. The care I receive is consistently professional, and whenever a health concern arises, I am..

The clinical staff are excellent, however the reception team could be more considerate. They lack compassion when dealing with patients. I tend to use alternative healthcare services when possible...

Consistently demonstrates a helpful approach and manages effectively despite operating within constrained circumstances.

In my experience at this surgery, the receptionists and clinical staff are exemplary. I always feel I have been listened to with warmth, empathy and understanding. I have a long-term health..

There appears to be some positive change compared to the previous assessment.

Attended an appointment within two hours of submitting an online request. The clinician not only dealt with my main concern but also provided guidance on a secondary issue, arranging a specialist..

Every healthcare professional I encountered made me feel at ease, paid attention to my concerns and made genuine efforts to assist me. I would recommend this practice. The reception team member was..

I recently became a patient at this practice and I am very satisfied with the outstanding service I have experienced. I have been treated with attentiveness and consideration by everyone - both..

I have been registered at this surgery for over a decade and consistently received outstanding care throughout my time here. The entire team, from administrative staff through to clinical..

The service here was extremely disappointing. I felt that my concerns were not taken seriously, and I found the staff to be quite rude. I had concerns about the clinical advice provided, as a..

I really appreciate the assistance provided and the prompt attention to my request.

What a disappointment! When you need an urgent appointment for your child and call first thing in the morning, you're directed to complete an online consultation form only to be told there are no..

Excellent experience at the reception desk. The staff were incredibly helpful and welcoming, going out of their way to assist me with a technical issue I was having. They showed genuine patience and..

Lacking in helpfulness and engagement.

Extremely poor experience on every visit. The clinical team does not appear to take patient concerns seriously when presenting with health issues, which raises concerns about their level of..

Had to wait around ten minutes for someone to answer the phone. The hospital had advised me to book an appointment with the nursing team at the practice to have stitches removed, but when I called,..

I have been a patient at this practice for approximately a year and have been very satisfied with my experience. The team responds promptly to enquiries and demonstrates a welcoming approach. I have..

As a family we are registered with this practice, having previously used several other GP surgeries in the local area, so I feel well-positioned to say that the level of service and care provided..

The wait time for a specialist appointment was approximately three to six months, during which I was managing ongoing symptoms affecting my sinuses and facial area with significant discomfort. This..