Jorvik Gillygate Practice
Michael S. 9 months ago • From Google
Excellent
Reception staff went the extra mile for me
I felt compelled to share my experience after speaking with a member of the reception team regarding scheduling a yearly health check. My previous attempts to book had been unsuccessful, as I was consistently informed that all upcoming slots were fully occupied. Given my commitments with caring responsibilities and limited availability, finding a suitable time has been challenging. The staff member I spoke with was remarkably supportive and understanding, even though they were unable to immediately secure an appointment. They took the initiative to investigate further options and committed to contacting me with an update. I was genuinely impressed by their pleasant demeanor and proactive approach, and I believe they deserve recognition for their helpful service.
I would rate this practice much lower if possible. Over a six-year period, I have attempted to secure two appointments, and both experiences were deeply disappointing. The appointment scheduling..
Jorvik Gillygate Practice
Terence W.
During my time with the practice, I felt there were communication issues that concerned me. When I requested a referral to a private facility, my request was declined with an explanation about cost..
Jorvik Gillygate Practice
Peggy L.
This is an excellent medical practice located in York's central area. It operates very efficiently with highly skilled healthcare professionals. I have been receiving care here for many decades and..
Jorvik Gillygate Practice
Delfi D.
A fairly substantial facility. Made my initial visit for occupational health purposes. The building itself is pleasant, though accessing it by vehicle can be challenging due to congestion in the area.
Jorvik Gillygate Practice
Tracy M.
Three stars because the clinician was excellent, genuinely attentive and provided meaningful support with my health concern. I deducted two stars due to the initial experience upon arrival at the..
Jorvik Gillygate Practice
Ros B.
The front desk staff were wonderful and provided us and our kids with very helpful and considerate assistance.
Jorvik Gillygate Practice
Peter Q.
I've needed to visit the GP surgery more often recently and despite the challenges the service faces, the team has consistently demonstrated professionalism, helpfulness, expertise and compassion...
Jorvik Gillygate Practice
Michael S.
I felt compelled to share my experience after speaking with a member of the reception team regarding scheduling a yearly health check. My previous attempts to book had been unsuccessful, as I was..
Jorvik Gillygate Practice
Andrew G.
The reception team displays varying levels of friendliness, with some staff members being particularly welcoming while others come across as less approachable. The waiting area messaging regarding..
Jorvik Gillygate Practice
Mark C.
Some of the clinical staff appeared dismissive and made me feel uncomfortable when seeking help and guidance, while others were excellent. **update. Over a two-year period I repeatedly raised..
Jorvik Gillygate Practice
Dawn D.
Although there are the typical challenges with occasionally having difficulty reaching the practice, I have not experienced any other difficulties.
Jorvik Gillygate Practice
Andrew G.
The medical team can be inconsistent in their helpfulness. Reaching staff by telephone proves difficult. The practice website contains confusing navigation, particularly regarding online..
Jorvik Gillygate Practice
David H.
The team here has been exceptionally supportive and accommodating throughout my visits.
Jorvik Gillygate Practice
Dee B.
I recently registered at this practice and have been very pleased with the standards of hygiene throughout the facility. The lift has been particularly beneficial for my mobility needs, and the..
Jorvik Gillygate Practice
Graham R.
Attentive, patient and receptive to concerns. Competent and supportive throughout. Accommodating and efficient service. Much appreciated.
Jorvik Gillygate Practice
Barbara M.
I visited the surgery in person after being unable to secure an appointment through telephone contact. I was assessed by a clinical practitioner who spent a brief amount of time suggesting a common..
Jorvik Gillygate Practice
Joe S.
This is an excellent practice. Having visited various medical facilities across different regions, I can confidently say this one stands out significantly. I have never experienced difficulty..
Jorvik Gillygate Practice
Alice L.
A kind word goes a long way. Practice what you preach! I am not complaining about waiting times, not getting appointments etc. as I know under what pressure the NHS works and how broken the system..
Jorvik Gillygate Practice
Andy K.
This practice has significant issues that make it very difficult to access care. Obtaining appointments, particularly for time-sensitive concerns, is extremely challenging. The service has felt..
Jorvik Gillygate Practice
Despoina D.
It has been difficult to rely on the consistency of service provided. There have been instances where communication has not met expectations. Some staff members have not been approachable or helpful..
Jorvik Gillygate Practice
Lily K.