AA

Aj A. 2 years ago • From Google

Rating

Average

Reception staff went the extra mile with callbacks

My mum requires a brief letter confirming she is suitable to join a gym. Given her medical conditions, the gym has requested a short note rather than extensive documentation to approve her membership. We were informed there would be a £10 charge for this letter. The reception staff member was genuinely helpful and even called back to explore alternative options. I'm puzzled by the fee for a straightforward letter confirming she can safely exercise, as I believed this type of support would be provided as part of standard care.

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