KN

Krisztina N. 4 years ago • From Google

Rating

Excellent

Reception staff went the extra mile with wellness support

I haven't yet needed to consult with a clinician, but the staff members at the practice are wonderful, encompassing both reception and clinical personnel. What stands out most is that following our relocation to the area, the practice helped us access wellness programmes and fitness facilities. They actively encourage patients to adopt healthier lifestyles, which is something I hadn't experienced at previous practices. I find the negative reviews puzzling! I suspect that satisfied patients tend not to leave feedback, whereas those who've had difficult experiences feel compelled to share their views. To be clear: the reception and clinical teams at this practice are genuinely caring individuals who make considerable effort to support their patients. I would strongly recommend this surgery. I may revisit my assessment in a year's time, given that I've only been registered for a few months, but I'm genuinely impressed by how effectively this practice motivates patients to prioritise their health and wellbeing.

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