Captain French Surgery

Relocated to the area recently. Have not yet had an appointment with a clinician but have interacted with the reception team on multiple occasions. Throughout my many years of attending various..

This is the best medical practice I have attended. The clinician here is genuinely lovely and the phlebotomy team are exceptional. Drawing blood from me has always been difficult, and I have had..

The team here is wonderful and very supportive. Appointments generally run to schedule.

I have been a patient at this practice for over two decades and have consistently received excellent care throughout my time here. Every healthcare professional I have encountered has been..

The practice did not answer when I called.

Courteous and compassionate. Highly focused on individual needs and preferences.

One particular clinician at this practice comes across as rather dismissive and self-assured in a way that undermines confidence in their care. It is unfortunate, as there are some genuinely helpful..

I've made multiple attempts throughout the day to respond to the practice's request for me to make contact, and I have engaged with each opportunity to do so.

I have serious concerns about how this practice has handled my personal safety requirements. I explicitly stated that my contact details must not be retained on my child's records, as I feared..

Getting an appointment to see a clinician is the primary concern. On one occasion, I had to wait nearly two months for an appointment. The waiting area is spacious but rarely appears to have many..

Excellent medical professionals and pharmacy staff

Very disappointed! My husband attended an appointment regarding a long-standing health condition he receives ongoing treatment for, which has recently deteriorated. The clinician appeared unfamiliar..

I have received excellent service from this practice over several years and, having worked in healthcare previously, I have considerable experience to draw upon when assessing medical services. From..

I found the reception staff to be rather curt and dismissive. The clinical team's approach also left me wanting – while they seemed to have some concern, it came across as lacking warmth and..

The staff were courteous and accommodating, and the pharmacy support was of good quality.

They're quite good once you manage to get hold of them, to be honest.

I recently visited the clinic feeling unwell with severe breathing difficulties. The receptionist offered me an appointment for the following week and directed me to the pharmacy. The pharmacy staff..

The nursing and medical staff were excellent, and I had a wonderful experience at this surgery despite being a temporary patient. When I relocate, this is the practice I would choose to register with.

Have been attempting to reach the practice multiple times throughout the morning without success. The telephone lines appear to be consistently unavailable. The reception service requires..

I would rate this experience much lower if possible. I was concerned about the approach taken, which involved prescribing medication to a young person without first conducting routine medical tests..