ES

Erica S. 5 years ago • From Google

Rating

Poor

Reception staff were abrupt and dismissive

I found the reception staff to be rather curt and dismissive. The clinical team's approach also left me wanting – while they seemed to have some concern, it came across as lacking warmth and empathy. I believe the whole team would benefit from developing their interpersonal skills and making patients feel more valued. On several occasions, I felt overlooked and unheard, and I ended calls feeling upset and in greater distress than before. I was quite let down by the overall tone and manner in which I was addressed throughout my interactions.

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