Rooley Lane Medical Centre
SD
Stephen D. 8 months ago • From Google
Bad
I have been registered with a practice in my previous area for many years and found the service to be of a high standard. Following a house move, I have had to register at a new practice. Since my registration, I have attended only briefly and have found the reception experience to be unwelcoming and dismissive. Due to my health conditions, I experience sleep difficulties and have had to make early morning appointments, which has been challenging. At my previous practice, there was a note on my medical record acknowledging my circumstances and allowing flexibility with communication. The reception staff here have been unhelpful from the outset, before I have even consulted with clinical staff. I have noticed that practices in this area appear to have lower ratings compared to my previous surgery. I am compelled to add further concerns regarding repeat prescription management. I submitted a written prescription request, which included a medication that had been recently modified. When I contacted reception beforehand for guidance, I received conflicting advice. Upon submission, I was told the initial guidance was incorrect. After spending considerable time at the surgery and experiencing rude treatment from reception staff, the prescription was processed. However, when I collected it from the pharmacy, only one item of twelve had been dispensed. I contacted the surgery from the pharmacy and was again treated dismissively by reception staff, who appeared unaware of the issue despite the clear submission date on my records. The surgery subsequently acknowledged the error, but I was required to return to collect the missing items despite having significant mobility difficulties. This pattern has continued over subsequent months. I have submitted repeat prescriptions containing multiple items, yet only partial dispensing has occurred repeatedly. This has required me to make multiple trips to the surgery, which is particularly difficult given my physical health limitations. The pharmacy has confirmed this is a widespread issue affecting multiple patients. Throughout my previous fifteen years at another practice, I never experienced such problems. The recurring failures in prescription processing are impacting my health and wellbeing, as well as that of other patients. I am extremely dissatisfied with the service provided.
Natasha E.