Chislehurst Medical Practice

I contacted the practice to request an appointment for my young child who was unwell, but was informed that there were no available slots. I was advised to administer over-the-counter pain relief..

This practice has deteriorated significantly over time. The reception team appears unwilling to provide assistance and seems intent on dismissing patients. After enduring a lengthy wait to speak..

The reception staff at this practice came across as unhelpful and appeared unfamiliar with how their appointment system operates. When I sought assistance with arranging a vaccine, they declined to..

The waiting time for an appointment was extremely lengthy, and when the appointment was eventually provided, it was conducted by telephone rather than in person. For those requiring urgent care, the..

I was refused a request to speak to a GP or advanced practice nurse to discuss a ongoing problem post gallbladder surgery. The excellent triage by receptionist acknowledged that I needed to speak to..

Why would I contact the practice to report a concern about my child only to be promised a callback that never materialises? It doesn't make sense to me. If I'm calling to raise an issue, I would..

I submitted an online consultation request in the early morning and received a phone call from a helpful receptionist around midday offering an appointment time that didn't suit my schedule. The..

The practice does not appear to offer advance appointment booking. When appointments are unavailable, patients may be redirected to another location that is situated at a considerable distance,..

The reception staff and clinical team were unhelpful and dismissive during my visit. I found the consultation to be rushed and felt that my concerns were not properly heard or addressed. The..

A hectic surgery that operates with efficiency, demonstrates compassion, and provides useful assistance.

I wanted to express my gratitude to the clinical staff and reception team at this practice. It's unfortunate that people tend to share negative experiences more readily, but I felt compelled to..

I am very disappointed with my experience at this practice. I spent a considerable amount of time attempting to reach reception to request an emergency appointment, during which the call was..

The appointment booking system is frustrating as availability is limited to specific calling windows. I rang during the designated time slot only to find myself far back in the queue, and after a..

I have consistently received pleasant and excellent care at this practice.

Waited significantly longer than expected for a vaccination appointment. Had booked a time slot in the afternoon, but the appointment ran considerably behind schedule. There were multiple staff..

I called the practice early in the morning recently, requesting an urgent appointment as I was experiencing significant health concerns following a long and stressful flight, and had already been..

I recently called the practice with a general enquiry rather than to book an appointment. Although the system indicated I was first in the queue from the start, this appeared to make little..

We have consistently been satisfied with the standard of care provided to my family and myself. The practice is also conveniently situated. The main drawback is that telephone access can sometimes..

Unfortunately, this practice has significant issues. The clinical staff are not the problem, but the operational processes are concerning. It is extremely difficult to reach the surgery by..

I was kept waiting on the telephone for an extended period of time.