Strawberry Hill Medical Centre
BM
Being M. one year ago • From Google
Bad
I am very disappointed with my experience at the reception desk. When my sister called, one receptionist suggested she ring back in the morning, which she did. However, the staff member she spoke to on the second call was quite dismissive when we enquired about the possibility of an afternoon appointment instead, as my sister had an early morning commitment. The receptionist was unhelpful in their tone and seemed unwilling to work with us, simply stating that was the only slot available. While I understand that appointment availability can be limited, I felt the manner in which this was communicated was unnecessarily curt and unkind. There was no need for such a harsh approach when politely explaining the situation.
Sam R.