MM

Mecia M. 3 months ago • From Google

Rating

Bad

Reception staff were dismissive about my early arrival

I attended my appointment, though I arrived considerably earlier than scheduled, which was my own mistake. However, I felt the receptionist's manner of communication towards me was inappropriate. When I explained I was early and mentioned I had back pain and didn't wish to wait, I decided to leave and return at my actual appointment time. Upon my return, I was told that I had walked out. After providing my details and waiting approximately thirty minutes, I approached the reception desk to mention how long I'd been waiting. The receptionist's response suggested this was due to my earlier departure. When I tried to explain my reasoning, I was told the conversation wasn't going to continue. I felt this interaction made me feel diminished and disrespected. I'm disappointed with my experience at this practice and feel it has declined from what it once was. I haven't received any follow-up contact regarding my concerns. The reception team's conduct, particularly among the longer-serving staff members, has left me with a negative impression. I would have reservations about recommending this practice to others.

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