Werneth Medical Practice
SZ
Sara Z. 5 years ago • From Google
Bad
I felt let down by the conduct of the evening shift reception staff. I had been given an appointment at a time after the surgery's closing hours, and when I arrived, the staff members became argumentative rather than acknowledging the scheduling error. Instead of offering an apology for what appeared to be their mistake, they continued to dispute the matter. My appointment was subsequently cancelled for a second occasion, and I was not informed of this cancellation. Additionally, my test results appear to have gone missing, and I am still in the process of having them repeated, with over a week having passed since the initial request. The manner in which I was treated by the reception team was particularly frustrating, as it felt dismissive and unhelpful. Overall, the experience reflected poorly on the organisation and professionalism of the service.
Alan B.