Saffron Health Partnership

The department was unhelpful when my friend called regarding a health concern. The response over the phone was dismissive, which was very disappointing.

I attempted to book an appointment through multiple phone calls. On each occasion, I found myself waiting in the queue for an extended period without successfully securing an appointment slot...

I would rate this practice lower if the system allowed it. Obtaining an appointment is extremely frustrating. Calls can last an hour only to be informed that all slots are unavailable, and this..

I would rate this practice lower if possible, as there are numerous concerns with my experience. The surgery appears to contradict guidance received from NHS 111 services. When appointments are..

If you manage to get an appointment with a clinician, they are excellent. The problem lies in how the practice is run. The systems in place create a sense of despair that accessing care will be..

I contacted the practice recently regarding a concern with my medication. Prior to this interaction, I had not encountered any discourteous behaviour, but this experience proved to be different...

This has been an extremely frustrating experience at this GP surgery. I have struggled significantly to secure an appointment over the past year without success. Due to the difficulty in accessing..

I observed the reception area through the windows and noticed a significant queue appearing on the phone system while the receptionist did not appear to be engaged in calls and seemed to be taking a..

I would like to express my gratitude to the reception staff member who assisted me this morning in obtaining some urgent medication promptly. I would also like to extend my thanks to the pharmacy..

I wonder if the practice leadership realises what barriers patients registered here face when trying to obtain an appointment. The clinical staff may be competent, but this is only beneficial if..

Got a message asking me to ring the next day to arrange an appointment. After waiting on hold for over an hour and forty minutes, I finally connected with someone who came across as quite..

I have consistently struggled to secure an appointment at this practice. Despite calling at opening time each morning, available slots appear to be allocated very quickly. On occasions when I do..

Have not had a positive experience with this practice. Attempted to contact them shortly after opening and made multiple call attempts, with each one being disconnected. When I finally got through,..

It is extremely difficult to obtain an appointment with a clinician at this practice, which has resulted in having to contact alternative services instead. The availability of appointments is a..

I would advise against choosing this practice. Registering my family and myself here proved to be a poor decision. Over a two-year period, I was only able to secure a single appointment for my child..

The medical professionals here are disappointing, and the waiting times are frustrating. I was in the queue significantly later than my appointment slot and still had not been seen. The online..

Extremely frustrated with the lack of coordination within the practice. Initially informed that my results were available, then subsequently contacted to be told it was my responsibility to follow..

The clinical staff members are making genuine efforts to provide care, however the disorganised management of the practice and the inefficiency of the front desk team is deeply frustrating. Patients..

I had a very negative experience at this practice. I attended an appointment approximately two months ago to submit a sample for testing, but I never received any communication about the results...

I am extremely frustrated with the reception team's approach during my recent interaction. I called today to inquire about a referral matter. I was told that the case wasn't a priority and that..