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Stuart N. 2 years ago • From Google

Rating

Bad

Reception staff were dismissive and curt

I transferred from this practice to another surgery because I had negative experiences with the reception team, who I found to be unwelcoming and unhelpful. During one visit, when I requested to book an appointment, I was instructed to leave and call back instead. When I pointed out that I was already present at the surgery, I was told I would need to wait. More recently, my wife called requesting a repeat prescription and was spoken to in a sharp manner, being informed that calls needed to be made before 3pm and that her prescription would not be available until Monday. This was particularly frustrating given that my wife had made the effort to call despite being unwell and hospitalised for the week, which she had explained to the staff. There is no justification for speaking curtly to patients, and it is especially inappropriate when someone is dealing with illness.

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