GW

Guy W. 4 years ago • From Google

Rating

Bad

Reception staff were dismissive and got details wrong

The reception experience at this practice has been disappointing. The overall organisation feels somewhat disorganised. The reception team, who appear to lack adequate training, made judgements about whether situations required urgent attention that seemed questionable. When discussing this with colleagues in the medical field, they expressed concern about this approach. Beyond the unhelpful demeanor, there were also practical issues - despite my name being spelled out and confirmed, it was recorded incorrectly for my appointment. The interactions have been characterised by a dismissive and somewhat condescending tone. While I would be willing to use the clinical services at this practice, I have chosen to attend elsewhere due to the consistently negative experiences with the reception team.

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