OL

On L. 9 months ago • From Google

Rating

Bad

Reception staff were dismissive and hung up calls

The reception team's approach left me feeling frustrated and upset. I found the interactions during my contact with the practice to be dismissive, and I felt that calls were ended abruptly without proper resolution. I believe the management should be aware of these concerns, as the quality of patient interactions may impact how people view the practice. Following a subsequent call to the practice, I experienced similar difficulties with the reception staff. I found them unhelpful and unwelcoming during our conversation. It seemed to me that the role may not be a good fit, and I would encourage the practice to consider whether staff are suited to patient-facing positions.

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