Heeley Green Surgery

I have been a patient at this practice for many years, but I feel the standard of care has deteriorated significantly and I have concerns about its impact on patient wellbeing. I find the reception..

I have been a patient at this practice for approximately five years and have consistently found the reception team to be helpful, friendly and considerate, whether communicating by phone or..

I relocated from my previous practice a few months ago due to dissatisfaction with the service quality and its regulatory status. Since joining this practice, I have not encountered any negative..

The service was disappointing as I felt dismissed, and when I raised concerns I was told the practice was very busy. I am considering switching to a different surgery.

It would be appreciated if the practice could consider providing deodorants for staff members.

I have experienced significant delays in obtaining appointments, having waited several weeks on multiple occasions. When I did manage to secure a slot, it required an early morning visit that did..

This is an excellent medical practice. The reception team members are consistently pleasant and supportive. I witnessed someone interact with a member of the reception staff in a difficult manner,..

The service provided was satisfactory, with reasonable waiting periods.

The phone staff could be more helpful and efficient. However, the clinical team members are genuinely excellent and provide good care.

Always accommodating and supportive!

Generally this is a good medical practice, though it does have some notable shortcomings. The majority of the reception team are pleasant and helpful.

The receptionist was quite unhelpful when I attempted to arrange a telephone consultation, which had been recommended following a medication review period. Rather than allowing me to provide my..

The staff members are welcoming and approachable, however I have significant concerns about the online appointment system. The platform appears to have technical issues and I worry this may..

I found the reception experience to be quite disappointing. During my time as a patient, I have had to contact the practice several times, and on each occasion I felt the interaction was handled..

I'm disappointed to share this feedback because I've previously had positive experiences at this practice, but recently I've been struggling with significant pain and feel unsupported. When I called..

I have been a patient at this practice for nine years. As with most GP surgeries, obtaining same-day appointments can be challenging, however I appreciate the option to submit appointment requests..

Registered at this practice with my partner and had an initial telephone consultation with a helpful clinician. They listened to both of us carefully and assisted us in arranging the required..

The service provided fell significantly short of expectations and was not satisfactory.

I struggled to secure a same-day appointment, and the booking system feels unwieldy and doesn't offer much improvement over the traditional early morning phone queue. I was offered a Saturday slot..

I have consistently been able to secure appointments when required for myself and my family, or the practice has contacted me as requested. The entire team has been courteous and professional, with..