11

124lauz 1. 3 years ago • From Google

Rating

Poor

Reception staff were dismissive and lacked professionalism

The clinical staff at the surgery are excellent and I would happily recommend them. However, I have had several negative experiences with one member of the reception team, both in person and over the phone. On these occasions, I found their manner to be dismissive and condescending, lacking in sensitivity. Following a particular incident where I felt their comments were disrespectful and unprofessional, I raised a complaint with the surgery but did not receive a response. The remainder of the reception staff are friendly and helpful, which makes these experiences all the more disappointing as they detract from the otherwise positive reputation of the practice.

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