Grange Medical Centre

The reception team demonstrated an unhelpful approach and limited willingness to accommodate my situation. When I explained that I was unwell and required a medical assessment, I was not offered any..

The clinical staff are approachable and helpful once contact is established, however the front-of-house team would benefit from additional training. I recognise they manage challenging interactions..

Disappointing experience at this practice. The staff and clinicians did not provide the level of support I was hoping for, and I found the overall conduct of the surgery to be below the standard I..

Poor service experience overall. The only treatment I received was through a private referral arrangement. Very disappointing.

I would have preferred a zero-star option for this review. The car park lacks clear line markings and designated spaces, and despite finding ample room to park on the premises, I received a parking..

This medical practice should be reported to the appropriate regulatory authorities regarding customer service matters. Appointments have been cancelled without explanation. The practice does not..

This practice requires immediate attention. The management appears indifferent to the facility's operations and patient access is severely limited. The approach to care seems inconsistent with..

The staff members were unhelpful and dismissive, with the front desk team appearing indifferent to patient concerns. I would advise considering alternative healthcare providers before choosing this..

I found the experience quite frustrating. I spent a considerable amount of time waiting to reach someone by phone, and when the call was answered, the interaction felt difficult. There appeared to be..

This GP Surgery is challenging to reach by telephone. After waiting 25 minutes on the phone, I was met with an unhelpful receptionist. I explained that I required guidance from a GP, but the..

I would give a lower rating if possible, as I found my experience quite disappointing. I've been attempting to contact the practice for more than a week without success. When I do manage to get..

The service was disappointing, and obtaining prescribed medication involved a considerable wait time that exceeded what would be considered reasonable.

I would rate this experience extremely poorly if possible. My father was advised to contact the practice the following morning at 8am, so I made the call on his behalf. The receptionist explained..

Extremely disappointing experience with accessibility. Spent a considerable portion of the morning attempting to reach the practice without success. During an extended period, I made numerous..

I was charged a significant parking fine for using the car park without being informed of the required procedures beforehand. I felt this was an unfair expense and was disappointed by the overall..

Exceptional Care and Compassion I recently had the pleasure of experiencing the outstanding care and compassion provided by the surgery. During a recent visit following a hand injury that had..

One of the least satisfactory healthcare providers I have encountered. I would strongly encourage improvements to the service offered.

I have been a patient at this practice for quite some time. I called today and experienced a lengthy wait to get through to someone on the phone, and unfortunately remained on hold without reaching..

I have been a patient at this practice for approximately five years and have consistently found the service to be of a high standard across all areas. The entire team, spanning from administrative..

The reception team's communication approach could benefit from professional development, particularly regarding telephone interactions. The practice would benefit from accepting messages and..