Little Horton Lane Medical Centre

I recognise that many people are attempting to secure morning appointments, which naturally results in congested phone lines. However, needing to make numerous call attempts is quite frustrating...

I found the service to be significantly below standard. The staff appeared unprofessional and dismissive in their interactions. Language support was not available at reception, which created..

The reception staff were unhelpful and dismissive. I felt their response to my initial concerns was inadequate, and I believe their failure to properly assess my situation may have contributed to..

I have been a patient at this practice for over five years, but today I had an extremely disappointing experience. Due to a recent house move, I am now living further away, but I chose to remain..

I have had a disappointing experience with this medical practice, which fell short of my expectations compared to previous healthcare providers I have used.

I had a very disappointing experience at my appointment today. I arrived a bit late and apologised for this, but felt that the same point was repeatedly brought up in a way that made me feel..

This practice has declined in quality since a previous clinician departed. One of the current practitioners was satisfactory initially but now appears dismissive, reluctant to refer patients to..

I had a genuinely pleasant experience at the medical centre, thanks to the excellent service provided by a member of the reception team. From the moment we arrived, this staff member was polite,..

I had a very frustrating experience trying to reach the practice. After waiting an extended period on hold, I was disappointed by the manner in which I was treated by the reception staff member...

This practice appears to be among the poorest I have encountered. The demeanor displayed by the reception team was deeply concerning, particularly during my interaction this morning. The individual I..

The service provided was disappointing, and I found the staff to be unwelcoming. Over a period of several weeks, I made repeated daily attempts to secure an appointment or consultation, but was..

The reception staff member's communication approach is frustrating and counterproductive. During interactions, there is a tendency to interrupt and speak over patients while they are attempting to..

I experienced an exceptionally lengthy wait time, spending over an hour and a half attempting to reach the surgery by phone. The extended delay was quite frustrating.

I would rate this experience very poorly if possible. The reception staff member was particularly unhelpful and dismissive. There was a confrontational dynamic, with the staff member being..

Excellent healthcare professionals and team members who consistently prioritise patient care and demonstrate exceptional commitment to their work. I have been attending this practice for an extended..

I find the service to be quite disappointing overall. I regularly need a particular medication for seasonal allergies every one or two months, and each time I request it, I ask the staff to ensure..

The receptionist and practice management at this surgery represent some of the most unwelcoming service I have encountered in healthcare. Access to appointments appears straightforward for those..

I found my experience with this surgery to be quite frustrating. When I attempted to book an appointment early in the morning, I encountered persistent difficulties reaching the practice by phone,..

This practice has significant issues. The reception staff do not appear to listen attentively during phone calls and occasionally adopt an inappropriate tone. I would not suggest this surgery to..

This is my neighbourhood medical practice. Yes, securing appointments can occasionally prove challenging—you might find yourself holding on the phone for extended periods simply to arrange an..