The Sutton Manor Surgery

My spouse and I have recently registered with this practice. My spouse experiences back discomfort and the clinical team have been very helpful, providing medication that has significantly improved..

I have contacted the practice twice over the past month, once regarding myself and once for my child. I attempted to arrange appointments approximately two weeks ahead as I had planned time away..

I am very pleased with this pharmacy and how they handled the Covid vaccination programme. I would greatly appreciate it if the pharmacy could bring to the attention of the NHS some difficulties I..

I called reception to discuss how I receive my medications, and felt the staff member was dismissive of my preference for having repeats delivered rather than attending an appointment, which I..

I have been attending this practice for many years and have consistently found the entire team to be exceptionally helpful and courteous. While I did not require frequent visits previously, I have..

Attended for my first vaccination appointment and found the staff to be excellent, with everything running smoothly and efficiently. The process moved quickly throughout. I have significant anxiety..

I have been attending this practice for quite some time. The clinical staff are really good. Just occasionally, some reception staff have been a bit curt, which is a shame as it reflects poorly on..

The practice felt welcoming and well-organised, with the team and clinician being very friendly and approachable.

The service fell short of expectations, with some reception staff displaying unhelpful attitudes that made visits feel unwelcoming. Clinical staff performance was similarly inconsistent.

It is difficult to secure appointments at this practice. Advance bookings are not readily available, and patients are directed to call for same-day slots, though these are extremely challenging to..

I contacted the surgery after arriving home from work as my husband was experiencing discomfort and respiratory difficulties. The surgery provided excellent support throughout. A staff member..

It is difficult to secure an appointment at this practice. The reception staff could demonstrate a more welcoming and helpful approach.

Absolutely disappointing experience with the care provided to my father. First and foremost, obtaining an appointment is extremely difficult, and when one is finally secured, the consultation feels..

I have had consistently poor interactions with a member of the reception team. On multiple occasions, I felt the service was unhelpful and the attitude was unwelcoming. I was also uncomfortable with..

The care I have received from this practice, from reception staff, clinicians and nursing team, has always gone above and beyond what I anticipated. Both before and during the pandemic period,..

I have been attempting to secure an appointment for the past week. When I call at 8 am, the lines are busy and within the next few minutes all available slots are taken. It is unreasonable to expect..

The practice has some capable clinicians, though the reception team presents mixed experiences. A couple of the receptionists are notably welcoming and efficient, while another member of staff can..

The reception team were welcoming and well-informed. The clinical staff demonstrated excellent professionalism and competence. Their dedication to managing a demanding role is truly commendable.

The medical professionals here are excellent, though obtaining an appointment can sometimes be challenging.

I would like to express my gratitude to the administrative staff member for their kindness and support during my recent visit. I have been dealing with significant health concerns and they were..