Freuchen Medical Centre
AA
Ahlam A. 3 years ago • From Google
Bad
My mother recently had a phone consultation while experiencing severe pain from a joint condition. She was advised to take pain relief medication, which she did. Subsequently, she developed a throat infection that appeared to exacerbate her existing thyroid concerns. When she contacted the practice again approximately a week later, she felt dismissed by a receptionist who suggested she should stop making calls. During this interaction, my mother felt the receptionist was condescending, commenting on her volume of speech despite her speaking at what she considered a normal level. When my mother requested identification details to lodge a complaint, she felt threatened by an invitation to attend the practice in person. The overall experience has left my mother feeling upset and has affected her ability to sleep.
Raquel L.