Morecambe Surgery
VS
Vindyani S. one year ago • From Google
Bad
I had a deeply unpleasant and distressing experience at the surgery that has left me very disappointed and anxious. Last month, I received a call from a receptionist asking me to schedule a cervical screening appointment. I explained that I needed to check my availability and would call back to confirm a suitable time. However, the receptionist continuously pushed me in a manner I found rude and condescending, repeatedly asking, "So you don't want to do it? Is that what you're saying?" I made it clear that I would get back to them, but their tone was so aggressive that I hung up feeling uncomfortable. When I called back to ask for more information and clarity to feel more confident about the appointment, the receptionist was dismissive and gave vague responses. Despite this, I went ahead and booked the appointment but eventually cancelled because the lack of empathy and professionalism made me too anxious to proceed. I no longer felt comfortable receiving care from a practice that treated me this way. Unfortunately, this negative experience continued during my recent consultation with my GP. When discussing my health, my GP asked why I hadn't completed my cervical screening. I explained the distressing conversation I had with the receptionist, which made me too anxious to proceed with the appointment at their practice. Instead of showing concern, listening or understanding, my GP interrupted by dismissing my concerns, saying the situation was exaggerated and that staff were working hard. My GP also suggested that the receptionist's behaviour shouldn't have prevented me from attending the appointment and questioned whether I had ever worked in reception, as if that excused the lack of basic respect and empathy. The sheer lack of understanding left me speechless. By the end of the appointment, my blood pressure had risen to elevated levels, with an increased heart rate. I was so anxious about the way I was treated that I couldn't even focus on my health issues. This situation has been particularly difficult for me. I have paid fees to ensure I receive proper care when unwell. The fact that my GP questioned my work experience was irrelevant and dismissive. You don't need to work at a reception desk to know how to show empathy and care, especially when dealing with patients who might already be feeling vulnerable. My GP's lack of care and professionalism was beyond disappointing—it was truly the worst experience I've had with any medical professional. To make matters worse, the surgery has posters stating they don't tolerate rudeness, yet my experience suggests otherwise. The whole situation remains shocking to me, and I still feel anxious and stressed about what happened. I strongly do not recommend this surgery to anyone. Your health and peace of mind deserve better than this. If you care about being treated with empathy and respect, look elsewhere.
M M.