Fellview Healthcare

I attended the surgery today and encountered what I felt was an extremely poor level of service. While I recognise that staff work under considerable strain and pressure, I was taken aback by what I..

I have experienced significant difficulties obtaining appointments at this practice. On one occasion, I attempted to book an appointment through multiple calls but was unable to reach anyone...

I appreciate the excellent assistance I received from the reception team today. Thank you for your helpful support.

Outstanding experience - I called and was able to secure an appointment on the same day.

I'm not typically one to criticise the health service, but when someone close experiences a difficult situation, it feels important to speak up. A family member who wishes to remain anonymous..

Excellent healthcare professional

This practice has provided a disappointing experience regarding appointment availability and the overall approach to patient care.

Unable to provide a lower rating, so giving a 1. The experience fell short of expectations regarding patient care, with difficulties in making contact and securing appointments. A complaint was..

My family member experienced a serious health event a few weeks ago and has been waiting for a clinical callback to discuss necessary medication. There were issues with contact details being..

Honestly, this practice is extremely frustrating. I made numerous attempts to get through, spending considerable time on hold, then found myself in a lengthy queue before eventually reaching..

I found the reception experience quite disappointing. The receptionist's manner came across as unwelcoming and defensive without apparent reason. When I phoned to request a callback due to..

I received a text message from the surgery asking me to book an appointment, so I called at the opening time. Unfortunately, I was informed that there were many callers ahead of me in the queue...

If I could give zero stars I would. I've attempted to book appointments multiple times and have consistently been informed that there are no available slots. Even reaching someone to discuss this..

My experience with the healthcare services at both locations has been deeply disappointing. I felt that the clinical staff did not prioritise patient wellbeing and rushed through consultations...

Visited the practice yesterday and had no difficulty arranging an appointment. When I arrived, there was no wait. The healthcare professional I saw was excellent, as has been the case on previous..