Thorntree Surgery

The practice appears to have difficulty responding to telephone inquiries in a timely manner.

Unable to secure an appointment when calling at the standard morning time, and found the receptionist's manner on the phone to be unwelcoming.

I had an appointment scheduled for the afternoon and waited approximately half an hour before being seen by a member of the clinical team. I felt this was longer than expected. I have noticed the..

The practice has undergone a renovation and the improvements are really noticeable. The facilities are immaculate and have a pleasant, fresh atmosphere.

I have had very poor experiences at this practice for both myself and my young child. The reception team were unhelpful and gave conflicting information. I am planning to register with a different..

The reception team's appointment booking process is challenging, as calls need to be made during morning hours. The staff seem reluctant to assist and appear dismissive of those with work..

My interactions have been conducted remotely with various team members. On each occasion, I found them to be extremely supportive, professional and compassionate, demonstrating a genuine commitment..

The reception team were unwelcoming, and it has been difficult to obtain an appointment with a clinician. The practice feels poorly organised. My son has been unwell for several days without being..

Quick and efficient visit with no issues.

The entire team at this practice, including both clinical and administrative staff, have been wonderful with our family and provided invaluable support during a challenging period.

I attended this surgery for my first vaccination appointment and found that staff members were not wearing visible name badges, though when I asked one member of staff to identify themselves, they..

The customer service experience at this surgery has been disappointing. The reception staff tend to be quite abrupt and unwelcoming, often interrupting conversations and not allowing patients to..

The reception staff at this practice displayed an unhelpful manner that left me feeling unwelcome.