CR

Carmen R. 4 years ago • From Google

Rating

Bad

Reception staff were dismissive and unhelpful

Relocated to the area nine months ago. Had two separate appointments scheduled on the same day, which felt unnecessary. This occurred because certain health concerns were not addressed during the initial consultation, resulting in a seven-hour wait for a follow-up visit with the same clinician. Additionally, there was a missed call as appointment times are not provided in advance, unlike my previous surgery. I also felt that my concerns were not fully heard during the consultation. The reception staff, however, were unhelpful and dismissive. Despite needing assistance and being visibly distressed, I did not feel listened to or supported. The interaction lacked empathy and professional communication. What was particularly upsetting was the perceived lack of respect shown during the exchange, which left me feeling uncomfortable and unwelcome. Overall, I found my experience at this surgery to be disappointing and would caution others about the standard of service provided.

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