Windermere Health Centre
Carmen R. 4 years ago • From Google
Bad
Reception staff were dismissive and unhelpful
Relocated to the area nine months ago. Had two separate appointments scheduled on the same day, which felt unnecessary. This occurred because certain health concerns were not addressed during the initial consultation, resulting in a seven-hour wait for a follow-up visit with the same clinician. Additionally, there was a missed call as appointment times are not provided in advance, unlike my previous surgery. I also felt that my concerns were not fully heard during the consultation. The reception staff, however, were unhelpful and dismissive. Despite needing assistance and being visibly distressed, I did not feel listened to or supported. The interaction lacked empathy and professional communication. What was particularly upsetting was the perceived lack of respect shown during the exchange, which left me feeling uncomfortable and unwelcome. Overall, I found my experience at this surgery to be disappointing and would caution others about the standard of service provided.
I am not a patient at Goodley Dale Health Centre, though I do have my prescriptions delivered there from another surgery. The pharmacist at Goodley Dale was exceptionally helpful when I was dealing..
Windermere Health Centre
Dalu V.
The care provided is excellent. The clinical staff demonstrate empathy and professionalism. The reception team is helpful and supportive. I consistently feel at ease during my visits. The waiting..
Windermere Health Centre
Ann B.
The practice primarily operates with advanced nursing staff rather than doctors. The number of full-time medical practitioners at the surgery has reduced significantly over time.
Windermere Health Centre
Benjamin G.
The team at this practice work extremely hard and demonstrate considerable patience and kindness in their approach. There are some excellent clinical staff members on the team, though the main area..
Windermere Health Centre
Beata M.
The service fell significantly short of expectations. I contacted the office to arrange an appointment for my young infant. The receptionist indicated that a clinician would return my call promptly...
Windermere Health Centre
Stephen T.
I am genuinely grateful to the nursing staff member who provided care and treatment following my recent accident. They demonstrated exceptional professionalism and skill, and I consider them a true..
Windermere Health Centre
Tudor G.
I feel compelled to commend the service that I and my wider family have received from the practice in recent months. I certainly don't do this lightly, as it is fully justified. I never give..
Windermere Health Centre
Noone N.
Despite significant investment in various improvements over the years, the quality of care appears to have declined noticeably. As a long-standing patient since the surgery's opening, I have..
Windermere Health Centre
Macauley R.
I have experienced considerable frustration with the reception team at this health centre. On multiple occasions, I have received information that I believe to be inaccurate, which has caused me..
Windermere Health Centre
M W.
My spouse and I had a wonderful experience at this practice. We were visiting from abroad and both needed medical attention for a respiratory illness. The reception team were excellent and managed..
Windermere Health Centre
Thomas N.
We wanted to take a moment to express our heartfelt gratitude for the outstanding care we have received at this facility. It is truly a blessing to have such a remarkable resource in our..
Windermere Health Centre
Colin G.
A wonderful group of committed professionals who, through recent interactions, have demonstrated their dedication and work with considerable effort to deliver outstanding care.
Windermere Health Centre
Kayleigh B.
We are always able to secure an appointment whenever required. The entire team demonstrates friendliness and approachability. The clinical staff show attentiveness and conduct thorough consultations.
Windermere Health Centre
Valentine J.
Outstanding and highly competent staff who demonstrated exceptional service delivery, particularly throughout the challenging pandemic period. Commendable work by the entire practice.
Windermere Health Centre
Hannah P.
A member of the administrative team was very helpful and courteous. Despite being busy, they provided assistance to the best of their ability. I have since relocated, but I feel fortunate to have..
Windermere Health Centre
Georgia G.
I have had a very poor experience at this practice. On multiple occasions over the past year, I received incorrect prescriptions. The appointment waiting times are excessively long and the staff..
Windermere Health Centre
Sandra O.
I recently attempted to contact this practice for help and found myself on hold for an extended period, even though I appeared to be first in the queue. This was quite frustrating.
Windermere Health Centre
Andrew M.
This practice was once considered a strong healthcare facility, but standards appear to have declined significantly. There seem to be ongoing staffing challenges, with difficulty retaining clinical..
Windermere Health Centre
Adam B.
I want to express my gratitude to the entire staff at our local clinic, especially the clinical team member who assisted me. Despite my anxiety around medical procedures, this staff member displayed..
Windermere Health Centre
Margit K.
Extremely helpful and pleasant team members... I simply must express my gratitude... This is a very good medical facility.
Windermere Health Centre
lynda G.