Bridge End Surgery
SH
Simon H. 3 years ago • From Google
Bad
If you're thinking about registering with this practice, I would strongly advise against it. Our family has experienced multiple issues here, not just one isolated problem. When calling the reception team, they come across as unwelcoming and unhelpful. I recognise they likely handle numerous calls daily, but they are often the first point of contact for patients who may feel anxious or hesitant about seeking medical care, even for serious concerns. These staff members set the tone for the entire experience. My partner attended with an ear infection, describing the examination as quite uncomfortable. During the appointment, the clinician appeared uncertain when using the examination equipment, which understandably did not inspire confidence. I visited with neck pain and was simply directed to arrange physiotherapy, only to receive a call the next day informing me I didn't meet the criteria for that service. Additionally, we have been repeatedly unable to schedule our daughter's routine infant vaccinations, with the practice citing bank holidays as a barrier. Even when our health visitor intervened to request an earlier slot, the practice declined to accommodate this. Our health visitor indicated they would normally arrange these appointments without difficulty, but encountered unusual resistance on this occasion. To be clear, I have only been registered here for four months, and it has been a consistently disappointing experience from start to finish. I am now transferring to another practice because I lack confidence in the staff working here. I am sharing this review so that others can make an informed decision and avoid wasting their time registering with this surgery.
Mary W.