East Durham Medical Group

The patient was asked to attend the surgery for what was described as a “chat”, despite being housebound. A telephone appointment was requested, but this was refused, and the surgery insisted on a..

On each occasion I contacted the practice, the reception team demonstrated kindness, professionalism and empathy. The clinical staff responded promptly and consistently provided thoughtful,..

The standard of patient care at this practice falls significantly short of what would be expected.

If I could give a lower rating I would. My child has been under their care with ongoing sleep difficulties, and I feel the support provided has been inadequate. A letter from the clinician..

Outstanding Care and Kindness at the Local NHS Service Rating: ⭐⭐⭐⭐⭐ (5/5) I recently attended an appointment at the local NHS service, and I am so impressed that I wanted to share my..

I attempted to reach the surgery several weeks ago and was informed that my patient registration had been terminated without my knowledge. I requested immediate reinstatement as I was unable to..

A pharmacist approved my medications in early August. In September, a different pharmacist halted my medications, stating they needed to be reviewed. It was disappointing that they appeared not to..

During a recent appointment, I felt that the clinician was dismissive of established clinical guidelines and indicated they would not provide further assistance with my care. I was disappointed by..

The team here are approachable and supportive, demonstrating a genuine willingness to go above and beyond for those they care for. The premises are well-maintained and spotless throughout.

Absolutely the worst medical practice in the country. The surgery operates limited hours, opening only a few days per week and closing early in the afternoon. The reception staff indicated it would..

It is difficult to obtain appointments with medical professionals at this practice.

I have been experiencing ongoing discomfort and sleep difficulties despite having documented health concerns that I believe require surgical intervention. I feel that the practice has focused on..

The reception team consistently demonstrates helpfulness and efficiency. I've consistently been able to secure appointments when required for both myself and my family member. One clinician provided..

The practice has not met my expectations. I have not received the regular monitoring I was supposed to have, with a significant gap in appointments. The staff and clinicians have come across as..

A satisfactory medical practice experience.

The clinical staff and nursing team have been excellent throughout my visits. However, I have significant concerns about the in-house pharmacy service. On two separate occasions, I was refused a..

Took my child to the appointment and was told there were no concerns and that everything would be fine, but subsequently had to attend the emergency department where further investigations were..

The service here is quite poor. The clinical staff seem inefficient and don't manage prescriptions promptly, appearing more focused on rushing patients through rather than providing thorough care...

Attended an appointment today. The healthcare professional who conducted my consultation was absolutely wonderful, so compassionate and considerate. Honestly, I struggle to find the words to express..

I can honestly say this is the best medical practice I have ever attended. Appointments are consistently available and both the reception staff and clinical team are highly professional and..