Ponteland Medical Group

I have been fortunate and have rarely needed medical attention. However, I recently developed a concern that required professional assessment. I submitted an online consultation form and received a..

It is extremely difficult to reach the practice by telephone. This morning I spent a considerable amount of time on hold listening to background music before eventually disconnecting. However, I..

The nursing staff conduct at this medical practice was extremely disappointing. I have not experienced this standard of professional behaviour from healthcare staff before.

This practice has been disappointing. The reception team came across as unwelcoming. Appointments have been cancelled without prior notification, and when attempting to book a consultation, I..

This practice fell short of expectations. The reception team seemed unwelcoming, the clinical staff appeared lacking in competence, and the doctors seemed disengaged. I would recommend considering..

I would rate this lower than one star if possible. This has been an extremely disappointing experience. The administrative staff demonstrated a lack of professionalism, with interactions that felt..

I have been a patient at this practice for more than two decades and hold the entire team in the highest regard. The staff members demonstrate genuine kindness, attentiveness and empathy in their..

On each occasion I've attended to collect my prescription, it hasn't been ready. It's disappointing because the clinical staff are friendly and courteous, but the practice appears to lack..

Poor service experience - the phone lines were consistently unresponsive with calls going unanswered. Multiple attempts to reach the practice resulted in lengthy waiting periods without success...

This practice has been disappointing. I have experienced cancelled and delayed appointments, and during one consultation I felt the advice given was dismissive. The staff interactions have often..

I've consistently had positive experiences at this practice, and the team members are always welcoming and approachable. However, getting through to someone can be quite challenging, as I found..

Difficult to access, prioritising their own interests rather than patient needs, and lacking in professional competence.

I attended an appointment at a primary healthcare facility in the Northumbria area. The practice website indicated that out-of-area appointments were held at a different location; however, this..

Excellent medical professionals. Unfortunately, by the time you receive your appointment at reception, your condition has either resolved itself or significantly worsened.

Outstanding - received professional and attentive care throughout the entire visit.

The receptionist was extremely helpful during my visit this morning. I really appreciate it!

I honestly would not be alive today without this medical practice. The care I have received has been wonderful and deeply empathetic. My recent appointment with the respiratory specialist nurse..

Disappointing experience. When I needed to see a doctor, I was directed to complete an online consultation form, which would supposedly be reviewed by a clinician at the practice who would contact..

Extremely difficult to get in touch, and when attempting to do so, there was no reply received. The level of service experienced was exceptionally poor.

My elderly mother has been receiving very kind and caring support from a member of the reception team over the past few years. Today's online consultation was submitted in the late afternoon and..