SB

Siobhan B. 4 months ago • From Google

Rating

Bad

Reception staff were dismissive and unhelpful

I have found this practice to be deeply disappointing, both in terms of the clinical approach and the reception experience. The practice appears to operate according to its own protocols regarding emergency medication provision for respiratory conditions, which seems to prioritise appointment scheduling and emergency services rather than trusting patients' own understanding of their medical needs. This approach feels counterproductive to effective patient care. The reception team's manner has been particularly unwelcoming and unhelpful. I feel let down by what I would expect from an NHS service and am considering escalating my concerns through appropriate channels.

Other reviews for Whickham Cottage Medical Centre (Whickham Practice)