Whickham Cottage Medical Centre (Whickham Practice)
Siobhan B. 4 months ago • From Google
Bad
Reception staff were dismissive and unhelpful
I have found this practice to be deeply disappointing, both in terms of the clinical approach and the reception experience. The practice appears to operate according to its own protocols regarding emergency medication provision for respiratory conditions, which seems to prioritise appointment scheduling and emergency services rather than trusting patients' own understanding of their medical needs. This approach feels counterproductive to effective patient care. The reception team's manner has been particularly unwelcoming and unhelpful. I feel let down by what I would expect from an NHS service and am considering escalating my concerns through appropriate channels.
The appointment ran approximately twenty minutes behind schedule, but aside from that minor delay, everything proceeded without issue.
Whickham Cottage Medical Centre (Whickham Practice)
Peter H.
The team here continues to be friendly and welcoming.
Whickham Cottage Medical Centre (Whickham Practice)
Phil O.
Everything went smoothly, handled in a professional and efficient manner with clear explanations provided throughout.
Whickham Cottage Medical Centre (Whickham Practice)
Thunyaluk Y.
The team members are pleasant and provide good support. The premises are well-maintained and hygienic.
Whickham Cottage Medical Centre (Whickham Practice)
Jackie K.
I have regrettably found that my mental health concerns were not given adequate attention, and I have needed to request corrections to my medical records on multiple occasions as I felt the..
Whickham Cottage Medical Centre (Whickham Practice)
Josef R.
Just a brilliant practice. Recently registered after transferring from another surgery. What a revelation – appointment booking is so easy now, and the clinical staff are so proactive. All the team..
Whickham Cottage Medical Centre (Whickham Practice)
Carl K.
Have been attending this practice for over three decades and have consistently been able to obtain appointments as needed, whether face-to-face or by phone. Have had no complaints about the service..
Whickham Cottage Medical Centre (Whickham Practice)
Paul M.
Excellent service provided. I was attended to promptly and the appointment was completed efficiently.
Whickham Cottage Medical Centre (Whickham Practice)
Karen F.
Excellent surgery. They consistently make an effort to assist and locate an appropriate time slot. The team members are welcoming and conduct themselves with a high degree of professionalism.
Whickham Cottage Medical Centre (Whickham Practice)
Olive B.
Was seen by the nursing staff promptly and the appointment process was straightforward and convenient.
Whickham Cottage Medical Centre (Whickham Practice)
Geoff A.
The team were friendly and approachable, handling my visit in a prompt and organised manner.
Whickham Cottage Medical Centre (Whickham Practice)
Nicola T.
The healthcare professional was excellent and provided genuinely useful support.
Whickham Cottage Medical Centre (Whickham Practice)
Eric T.
I attended for a blood test recently and found the procedure to be quick and well-organised. The healthcare professional who carried out the test was excellent, and I was very pleased with how the..
Whickham Cottage Medical Centre (Whickham Practice)
James G.
I recently attended my monthly blood test appointment at the surgery. I was very pleased with the experience, as the healthcare professional who assisted me arrived early and demonstrated a friendly..
Whickham Cottage Medical Centre (Whickham Practice)
Peter D.
Prescription Department: I wanted to express my gratitude to the member of staff in the Prescription Ordering Team. On the occasions I have required support, this team member has consistently..
Whickham Cottage Medical Centre (Whickham Practice)
Simon C.
I have submitted a review for the aforementioned practice which can be accessed in the reviews section for the medical centre in question. Thank you.
Whickham Cottage Medical Centre (Whickham Practice)
Jeff D.
The team demonstrated a welcoming and supportive approach throughout my visit.
Whickham Cottage Medical Centre (Whickham Practice)
Ian G.
Excellent practice. The nursing staff were very welcoming and approachable.
Whickham Cottage Medical Centre (Whickham Practice)
Rebecca B.
The service has been consistently disappointing, with repeated issues obtaining necessary medication through alternative channels. I have concerns about the level of care provided and feel that the..
Whickham Cottage Medical Centre (Whickham Practice)
Mal F.
The appointment was handled efficiently and smoothly, delivered with courtesy and professionalism throughout.
Whickham Cottage Medical Centre (Whickham Practice)
David A.