Selborne Road Medical Centre
John J. 3 years ago • From Google
Bad
Reception staff were dismissive and unhelpful
The reception staff demonstrated dismissive and prejudicial behaviour towards patients with certain health conditions, particularly those outside their typical patient profile. Those seeking support for less common or mental health-related concerns were treated with considerable difficulty and obstruction. There were instances where inaccurate information appeared to be recorded about patients. I accompanied someone to appointments at this practice and witnessed concerning conduct from the reception team towards them. While the clinical staff were professional and approachable, the reception team represented the primary point of contact and proved to be a significant barrier to accessing care. This negative experience with reception staff ultimately led to the person I was supporting transferring to a different practice, despite living considerably closer to the original location. The clinical team at the original practice were satisfactory, but the unwelcoming and discriminatory treatment from reception made continuing there untenable. The inconvenience of travelling further to access care elsewhere was preferable to enduring the ongoing difficulties with reception staff.
I have been a patient at this practice since 2015, when my family and I relocated to the area. The clinical staff and reception team have all been outstanding. I have ongoing health concerns that,..
Selborne Road Medical Centre
Invisible G.
I would give a lower rating if possible. The front desk staff came across as unwelcoming, the clinical staff seemed ineffective, and management appeared unhelpful. The practice did not appear to..
Selborne Road Medical Centre
SM C.
I consistently receive good care at this practice location. The reception team are helpful and accommodating, and I have found the clinical staff to be particularly supportive and efficient in their..
Selborne Road Medical Centre
Chris J.
Lovely little old fashioned GP practice. Not been to a doctor's for years but really felt looked after by the clinician I saw. Very thorough and professional.
Selborne Road Medical Centre
christopher b.
I have been attending this practice for three decades, and they truly are exceptional. I consistently feel comfortable from the moment I walk through the door and even more so when I depart. The..
Selborne Road Medical Centre
John J.
The reception staff demonstrated dismissive and prejudicial behaviour towards patients with certain health conditions, particularly those outside their typical patient profile. Those seeking support..
Selborne Road Medical Centre
Jeff H.
Our family has received care from this outstanding practice over an extended period. The team members are committed and attentive to patient concerns. We appreciate the service provided.
Selborne Road Medical Centre
Martin F.
Outstanding service with meticulous attention to detail. The team demonstrates exemplary professional standards throughout. Every member of staff displays authentic care and compassion towards..
Selborne Road Medical Centre
Ella E.
Excellent experience with the clinical team - they demonstrated genuine compassion and clear expertise. Booking appointments was straightforward and the front desk team consistently provided..
Selborne Road Medical Centre
이지경 이.
Lacking in warmth and attentiveness.
Selborne Road Medical Centre
Gingerbread G.
An excellent medical practice that demonstrates genuine commitment to patient wellbeing and care.
Selborne Road Medical Centre
302 p.
I attended an appointment in February where I was informed that a referral had been submitted to another service, with an anticipated waiting period of four to six months. After eight months had..
Selborne Road Medical Centre
Kelly M.
It proved challenging to secure an appointment, and when a home visit was requested for an elderly family member, it was declined as it was not deemed necessary at that time. The family member..
Selborne Road Medical Centre
jane c.