JJ

John J. 3 years ago • From Google

Rating

Bad

Reception staff were dismissive and unhelpful

The reception staff demonstrated dismissive and prejudicial behaviour towards patients with certain health conditions, particularly those outside their typical patient profile. Those seeking support for less common or mental health-related concerns were treated with considerable difficulty and obstruction. There were instances where inaccurate information appeared to be recorded about patients. I accompanied someone to appointments at this practice and witnessed concerning conduct from the reception team towards them. While the clinical staff were professional and approachable, the reception team represented the primary point of contact and proved to be a significant barrier to accessing care. This negative experience with reception staff ultimately led to the person I was supporting transferring to a different practice, despite living considerably closer to the original location. The clinical team at the original practice were satisfactory, but the unwelcoming and discriminatory treatment from reception made continuing there untenable. The inconvenience of travelling further to access care elsewhere was preferable to enduring the ongoing difficulties with reception staff.

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