JN

J N. 4 years ago • From Google

Rating

Bad

Reception staff were dismissive and unhelpful

I was very disappointed by a member of staff who appeared to be gesturing aggressively toward my dog while it was simply sniffing the grass. Following this incident, I requested to speak with the practice manager, who asked me to put on a mask and wait outside. It was concerning that this person was not wearing a mask while other staff members inside were, which I felt was unprofessional and discourteous. As I live nearby and regularly walk my dog in the area, I have observed the premises on various occasions. I have found the overall atmosphere at the practice to be unwelcoming, and I make an effort to clean up after my dog, which I wish others would do as well. I believe that the staff, including management, would benefit from improved communication and interpersonal skills. I intend to pursue this matter further.

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