Duncan Street Primary Care Centre

I had the opportunity to spend time here as part of my professional development. The practice is well organised and operates a robust quality framework designed to maintain safe and high-quality..

When calling the surgery during morning opening hours, I found that appointments were not available and the staff interaction was disappointing, with a manner that felt unwelcoming and lacking in..

Awful practice, unable to secure appointments or receive responses to calls. Relocating from this surgery was the best decision I made and I cannot recommend this place to others.

Calling the practice during morning hours or at any time can result in lengthy waits of around twenty minutes or longer before reaching someone. The reception team could be more accommodating, and..

The practice frequently experiences technical difficulties. When their systems are unavailable, appointments cannot be booked and patients are asked to call back later, only to receive the same..

Extremely poor service. I arrived only a few minutes late and was informed that I had missed my appointment. I had travelled a considerable distance to attend, yet this was not taken into..

This has been the most disappointing clinic experience I have had. The clinical staff seem unable to provide effective care, and appear to rely on basic pain relief for most complaints. I..

The treatment I received fell short of expectations, and there were issues with administrative processes regarding my test results. I had to visit the doctor in person before obtaining all of my..

I had a very poor experience at the clinic after attending multiple appointments. During each visit, I received the same response with no further investigation or treatment offered. I was..

I have never experienced such poor reception service before. The visit was extremely frustrating and fell short of professional standards.

The receptionist was unhelpful and displayed a rude manner.

I attended this practice regarding a health concern affecting my head. The clinician suggested there may be changes in my presentation and arranged a referral for specialist imaging. However, I did..

I had a disappointing experience at my local surgery. I attended to request a medication adjustment for a family member and was advised to return the following day after 2 p.m. to collect the..

This practice has experienced a significant decline in quality. Obtaining an appointment has become increasingly difficult, with patients frequently being directed elsewhere or receiving..

A referral letter was provided for wound care management. However, the appointment did not include the dressing procedure itself, despite it being a straightforward task that would have taken..

This primary care practice doesn't seem to prioritize patient care.

Not a satisfactory experience at this practice.

There appear to be limited clinicians at this practice who demonstrate genuine concern and allocate sufficient time to patient care. For those with older relatives, attending appointments alongside..

Had to wait for an hour. Additionally, the issue wasn't resolved. I was simply advised to take a standard painkiller and felt that my concerns weren't properly addressed. Would not recommend.

The telephone lines appear to be consistently unavailable. I have attempted to reach the practice on numerous occasions, and each time I encounter the same issue where all lines are busy before the..