Weelsby View Health Centre
DL
Dave L. 3 years ago • From Google
Bad
I was recently removed from the patient register. I had received a letter requesting an appointment with a nurse and needed to deliver an urgent letter from an optician, as well as review my medical notes. During my visit, the receptionist questioned my lack of contact phone numbers, suggesting this was inconvenient and questioning how the practice could reach me, despite me holding their own letter. I also inquired why I couldn't book the appointment through the online system, explaining that I had struggled to use it previously. After about ten minutes, as I was becoming physically tired, I decided to abandon the appointment attempt and sat down to read my notes instead. The receptionist then raised her voice across the room, objecting to how I was speaking to her. Feeling unwell, I questioned whether I was being removed from the register, and she indicated that she would attempt to have this done. At that point, I became upset, approached the desk, and threw the paperwork down. I was then asked to leave the building, which I did. I acknowledge that my behaviour was not appropriate, but it appears the receptionist followed through on what she had said, and I have since been struck off. I have not pursued registering elsewhere, as I believe this issue will remain with me indefinitely. I am no longer able to access my regular medications. I would strongly advise others to consider alternative practices, as this one does not appear to operate responsibly. It is unfortunate that only positive ratings appear to be accepted. Subsequently, I have lost access to essential medications and have been unable to receive responses to important administrative requests that may affect my financial entitlements. I am now considering legal action as a last resort, though this is not my preferred outcome. The practice has provided no direct way to address these concerns and will not publish this review on their website, citing policy reasons.
Karen Y.