Woodhouse Medical Practice
Grace A. one year ago • From Google
Bad
Reception staff were dismissive and unhelpful
I am writing to lodge a formal complaint regarding concerns about the reception experience during a recent visit to your practice. My family member, who was experiencing significant discomfort, had a scheduled appointment and arrived within the acceptable timeframe. However, the receptionist on duty declined to facilitate the appointment, and appeared unwilling to engage with our circumstances. Rather than offering supportive assistance, the interaction felt dismissive and unhelpful, with limited opportunity for us to express our concerns. This approach was particularly troubling given my family member's vulnerable condition at the time. When I requested to speak with a member of senior staff on multiple occasions, this request was declined, with the explanation that management were occupied with other commitments and unavailable to address our situation. This response felt dismissive and inappropriate within a healthcare setting. Subsequently, I was able to raise my concerns with a clinical staff member who was departing the premises, and they kindly offered to relay my feedback. However, it appeared that the matter was not properly escalated, and my family member did not ultimately receive the appointment with the clinician as originally scheduled. I believe this incident warrants a review of the reception team's approach to patient interactions, particularly regarding communication skills and patient-centred care. Should all reception staff conduct themselves in this manner, it could negatively impact the practice's standing. I wish to express appreciation to the clinical staff member who responded compassionately to our concerns. I would urge the practice to treat this matter with appropriate seriousness and to consider what measures might be implemented to ensure similar experiences do not occur for other patients. I await your response and details of any actions to be taken.
Today I tried to make an appointment as instructed by my excellent doctor whose availability is irregular. The recalcitrant receptionist told me he could not prebook (his word) an appointment but I..
Woodhouse Medical Practice
Shaima A.
I am very satisfied with my general practice experience. The healthcare professional I see is considerate, supportive, and consistently communicates in a clear and understandable manner. I feel at..
Woodhouse Medical Practice
Name S.
This medical practice has been a disappointing experience. The telephone system requires extended waiting periods before anyone responds, and the calls frequently disconnect before reaching anyone.
Woodhouse Medical Practice
Walid S.
This is a really good clinic with excellent service that I'm very pleased with. The clinical staff provided great care and support. I particularly appreciated the friendly and helpful approach from..
Woodhouse Medical Practice
Quratulain A.
This is one of the best medical practices I have encountered in the UK. From the reception staff through to the clinical team, everyone demonstrates helpfulness and a cooperative approach. I would..
Woodhouse Medical Practice
Matiur R.
The team appears well-organised and friendly. I felt welcomed during my visit.
Woodhouse Medical Practice
Steven E.
The practice maintains a clean and hygienic environment with polite staff members. The clinical team has been very supportive and attentive, and I have found no issues with the service provided.
Woodhouse Medical Practice
Saff J.
This healthcare professional is a perfect example of someone who is fantastic, professional, reassuring and genuinely lovely. Wow.
Woodhouse Medical Practice
Grace A.
I am writing to lodge a formal complaint regarding concerns about the reception experience during a recent visit to your practice. My family member, who was experiencing significant discomfort, had..
Woodhouse Medical Practice
Don D.
Excellent medical facility that has provided outstanding care for my entire family. I have been very satisfied with my experience here and would recommend this practice highly.
Woodhouse Medical Practice
Kirsty D.
I had a very negative experience at this surgery. A pregnant patient was left without proper antenatal care arrangements. After waiting two weeks for a midwifery appointment, she attended on the..
Woodhouse Medical Practice
Sayidati L.
I am very grateful to the team at the medical practice, particularly the clinical staff members I consulted with. However, I must especially thank the two kind and considerate people working at..
Woodhouse Medical Practice
Yohana T.
I called earlier today to request a replacement inhaler for my child. When my call was answered, I felt the receptionist was not listening carefully to what I was explaining and came across as..
Woodhouse Medical Practice
郭洋 郭.
The service experience was disappointing due to an unhelpful demeanor, lack of patience, and inefficient handling of procedures.
Woodhouse Medical Practice
taman b.
Excellent healthcare provider. No issues to report.
Woodhouse Medical Practice
Lizzie B.
The reception staff have been consistently unhelpful during phone calls. The clinical team members have similarly not provided a positive experience.
Woodhouse Medical Practice
FATIMA B.
The team appears to assume that calls are for non-urgent matters. They are unhelpful and seem to rush through interactions. When you contact them early, you face delays, and upon describing your..
Woodhouse Medical Practice
نويد م.
The telephone appointment booking system is frustrating. I've recently relocated to the area and attempted to schedule an appointment for my son. When calling early in the morning, I was advised to..
Woodhouse Medical Practice
Gnasha M.
The clinical staff at this practice are consistently approachable and provide appropriate care for patients' health concerns. The majority of reception team members are courteous and supportive,..
Woodhouse Medical Practice
Merry Y.
We have repeatedly received letters requesting that we register with a different practice due to our address. However, our current registered address is a care facility address, as we are..
Woodhouse Medical Practice
Anonymouse