Rainham Health Centre

If it were possible to give no stars, I would. I have been registered with this practice since January and have had minimal contact with them due to challenges in securing appointments. However,..

I contacted the practice this morning to arrange an appointment for my son, who had developed an infection that was worsening. I visited a local pharmacy in the evening, and they advised me to book..

The appointment availability is very disappointing, as I needed to see someone but faced a four-week wait for a telephone consultation. Whenever I attempt to contact the surgery by phone, I struggle..

The staff came across as unfriendly. I felt hurried during my appointment and was told there was a strict time limit, yet afterwards I experienced a considerable wait. Additionally, the check-in..

I have attempted to contact them on multiple occasions, and despite being prioritised in the queue, my calls do not seem to receive appropriate attention. During my visits to the reception desk, I..

The front desk staff are welcoming, approachable and provide excellent assistance. Recently, I needed an urgent appointment and visited the health centre. They had no available slots and suggested I..

The digital appointment system at this practice has significant limitations. My spouse spent considerable time attempting to reach the surgery by phone because we were unable to access the online..

This is the worst health centre I have ever attended. Following a significant change in leadership, the standard of care has deteriorated considerably and I feel patients are not receiving adequate..

The practice appears to prioritize expanding its patient list over providing adequate care for existing patients, seemingly driven by financial incentives rather than patient welfare.

Outstanding care provided to me as a patient, with exceptionally courteous and supportive front desk staff, and wonderful overall service. Much appreciated.

This practice has not met my expectations. I have consistently experienced difficulties when attempting to obtain my medications, and communication has been problematic. On a recent visit to discuss..

This practice has experienced a noticeable decline in quality. Certain members of the front desk team appear to create unnecessary obstacles. The recently introduced appointment system has been..

The team demonstrated a helpful and supportive approach throughout my visit.

I had a very negative experience with this practice and regretted switching my GP registration here after relocating. The service fell short of what I was accustomed to at my previous location.

The reception team's service was disappointing. After waiting nearly three hours on hold, when someone finally answered, the call was disconnected without explanation. This experience was..

I had a very disappointing experience at this practice. The reception staff member I encountered displayed poor communication skills, both over the phone and during in-person interactions. When I..

The service has been disappointing overall. I've had limited appointments with the GP over the past few years, though consultations with nursing staff have been adequate for certain matters. A new..

Regrettably unable to give a lower rating. The back-and-forth visits to this practice stem from difficulties in scheduling multiple appointments simultaneously. When attending for routine family..

This has been the worst general practice experience I have had. From my initial visit, I encountered difficulties. On multiple occasions, I booked face-to-face appointments only to be contacted and..

Getting assistance from this practice feels nearly impossible. The service provided is extremely disappointing.