EE

Eleanor E. one year ago • From Google

Rating

Bad

Reception staff were dismissive and unhelpful

The receptionist's manner was dismissive and unhelpful. I felt disregarded and that my concerns were not being taken seriously. The interaction left me feeling frustrated by the lack of consideration shown.

The Forum Health Centre

one year ago

Dear Eleanor Thank you for your feedback. We are sorry that you haven’t taken the opportunity to contact the practice with your concerns before placing a Google review. Our care coordinators have regular customer service training and we are always keen to receive feedback when things don’t go well to allow us the opportunity to improve. Can you please contact our patient services manager with more details about your concerns so we may investigate and remedy. Thank you

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