Woodlea House Surgery
Susan H. one year ago • From Google
Bad
Reception staff were dismissive and unhelpful
Following a serious health diagnosis, I attempted to obtain a repeat prescription for blood pressure medication. The receptionist's manner was unhelpful and dismissive of my distress during this difficult time. Subsequently, I received correspondence regarding concerns about my communication, which felt accusatory without substantiation, and included a warning about potential removal from the patient list. I am hoping for acknowledgement of this experience.
I was seen this evening by a member of the medical team who demonstrated excellent knowledge and expertise. They showed great patience in listening to my concerns and addressing my health issue..
Woodlea House Surgery
Bee H.
For me, an excellent health service doesn't just involve ensuring clinical effectiveness or efficiency, it also involves genuine care and a sense of shared humanity at the heart of everything that..
Woodlea House Surgery
Kerry N.
A fantastic response and support from the clinician I saw, along with the referrals that were arranged. I felt very well looked after throughout, and everything was handled in a timely manner. Thank..
Woodlea House Surgery
Christine B.
The reception team and clinician were both extremely helpful and supportive.
Woodlea House Surgery
Celia K.
I am very pleased with the care I received at this surgery. I was able to obtain an appointment promptly with a clinician who suggested a referral for physiotherapy. A follow-up appointment was..
Woodlea House Surgery
Gersrd M.
Consistently high-quality care and guidance provided throughout my visit.
Woodlea House Surgery
VIN M.
The care received has consistently been of a high standard. Telephone guidance is delivered in a straightforward and efficient manner, and in-person consultations maintain the same quality. The..
Woodlea House Surgery
susan h.
Following a serious health diagnosis, I attempted to obtain a repeat prescription for blood pressure medication. The receptionist's manner was unhelpful and dismissive of my distress during this..
Woodlea House Surgery
Pauline D.
The healthcare professional conducted my daughter's annual review over the phone in a very professional and attentive manner.
Woodlea House Surgery
David F.
I have ongoing health concerns and was attended to promptly, which resulted in much-needed relief from discomfort. The entire process was completed within a week by a highly professional team. The..
Woodlea House Surgery
Faith M.
I attended a procedure today that I had been quite nervous about, having heard various concerning accounts beforehand. In the days leading up to the appointment, one of the clinical team contacted..
Woodlea House Surgery
Veronique P.
I am extremely satisfied with the care and treatment I received. It was wonderful to feel heard and to have been involved in deciding on the most appropriate course of action. I have experienced..
Woodlea House Surgery
Janet C.
I received my flu and Covid vaccinations and found the experience to be handled with professionalism and courtesy. The friendly demeanor of the staff member made a real difference, particularly as I..
Woodlea House Surgery
Barbara M.
I received a telephone consultation a couple of weeks ago and was given excellent guidance along with a new prescription. The clinician indicated they would follow up with another call after two..
Woodlea House Surgery
Carl M.
As surgeries go these days they are a good one, drawbacks are that it's difficult to call in at any time, reception can be rigid with procedures and consequently unhelpful and future booking can be..
Woodlea House Surgery
Andy J.
Had an excellent experience at my appointment today. The service was fast and efficient with a straightforward, no-fuss approach. Very satisfied with the visit. 5 Stars.
Woodlea House Surgery
Janathan M.
The clinician I saw was very good and will be an excellent doctor once fully qualified. The staff were very polite, which is why I'm giving five stars.
Woodlea House Surgery
Lumpun Ploythaisong
I was greeted by very friendly staff Hailey. She checked my foot and explained to me what is wrong andget me to book in foe the exray straight away. She send me all infirmation regarding my foot..
Woodlea House Surgery
Bill R.
The vaccination appointment was completed quickly, even before the scheduled time, with minimal waiting and a straightforward process. I appreciate the assistance in preparing my health for the..
Woodlea House Surgery
Tracy O.
Prompt response following an online consultation. The healthcare professional was very helpful and supportive.
Woodlea House Surgery
Narender P.