Rydings Hall Surgery
HR
H R. 4 months ago • From Google
Bad
Poor service experience. The receptionist's conduct was discourteous. I felt very dissatisfied with how I was treated at the front desk during my visit. The staff member's demeanour appeared unfriendly, dismissive, and fell short of acceptable professional standards. I was instructed to complete a urine sample collection and provide additional information on a form, even though the necessary details were already visible on the container itself. As someone working in a care capacity, I do not have clinical nursing responsibilities, and this task did not fall within my remit. The apparent lack of awareness regarding my professional role was disappointing. Additionally, after standing in line without complaint, I was asked to move aside so that another person could be seen before me. This felt unjust and disrespectful, particularly given that I had previously mentioned I had limited time before needing to support another individual. The receptionist's manner and approach seemed inappropriate and came across as distinctly unfriendly. This standard of service is not satisfactory, and I would anticipate that staff members would extend a reasonable degree of courtesy and consideration to all visitors.
Anon Y.