Rydings Hall Surgery
H R. 6 months ago • From Google
Bad
Reception staff were dismissive and unhelpful
Poor service experience. The receptionist's conduct was discourteous. I felt very dissatisfied with how I was treated at the front desk during my visit. The staff member's demeanour appeared unfriendly, dismissive, and fell short of acceptable professional standards. I was instructed to complete a urine sample collection and provide additional information on a form, even though the necessary details were already visible on the container itself. As someone working in a care capacity, I do not have clinical nursing responsibilities, and this task did not fall within my remit. The apparent lack of awareness regarding my professional role was disappointing. Additionally, after standing in line without complaint, I was asked to move aside so that another person could be seen before me. This felt unjust and disrespectful, particularly given that I had previously mentioned I had limited time before needing to support another individual. The receptionist's manner and approach seemed inappropriate and came across as distinctly unfriendly. This standard of service is not satisfactory, and I would anticipate that staff members would extend a reasonable degree of courtesy and consideration to all visitors.
Relocated to this area and registered with this practice. Unfortunately, it has not met my expectations. Obtaining an appointment proves extremely difficult. Telephone wait times frequently exceed..
Rydings Hall Surgery
Mearon N.
The nursing staff provided good care throughout my visits and I had no complaints about my experience with them.
Rydings Hall Surgery
Molly R.
I cannot speak highly enough of this practice, as the entire team consistently goes the extra mile for me. Whenever I contact them, the reception staff are invariably helpful and compassionate,..
Rydings Hall Surgery
H R.
Poor service experience. The receptionist's conduct was discourteous. I felt very dissatisfied with how I was treated at the front desk during my visit. The staff member's demeanour appeared..
Rydings Hall Surgery
Amanda J.
I found this practice to be extremely disappointing. In my view, they do not provide adequate support to their patients. I felt that an elderly patient with a significant joint condition was not..
Rydings Hall Surgery
Julie N.
The team here are wonderful and consistently make a genuine effort to provide excellent care and support to all patients.
Rydings Hall Surgery
Anon Y.
Most of the medical professionals at this practice are excellent, however I would recommend avoiding one particular clinician. During my visit, I found the consultation to be dismissive and lacking..
Rydings Hall Surgery
Zoey S.
The entire team at this practice demonstrates helpfulness and friendliness, and when approached with courtesy, they make genuine efforts to assist patients with their needs. Having experience..
Rydings Hall Surgery
Rene P.
Some members of the reception team who handle phone calls tend to provide minimal responses or short answers that don't seem to invite further discussion. It comes across as though they may not be..
Rydings Hall Surgery
Cale C.
The healthcare professional I saw demonstrated excellent understanding and was very helpful. I would highly recommend this practice to anyone seeking medical assistance.
Rydings Hall Surgery
Jacqui M.
The excellent team members at this practice make attending appointments feel almost enjoyable, even when you're not feeling your best 😫 🤒 😆
Rydings Hall Surgery
Jen P.
My employer requested a medical report. The practice informed my employer that they had notified me of a requirement to attend the practice to review the report before it could be released. However,..
Rydings Hall Surgery
Zoe C.
I have been managing a long-term health condition, but was removed from the practice list after missing a couple of appointments. There was a communication issue regarding cancellation, and I was..
Rydings Hall Surgery
Sally J.
The staff here are evidently stretched thin. Many of the team members demonstrate genuine capability, and one senses they could provide excellent care if afforded adequate time and resources. Having..
Rydings Hall Surgery
Lee H.
A family member contacted the surgery seeking guidance regarding a relative who was unwell, and the reception staff demonstrated exceptional helpfulness and empathy. They indicated that a clinician..
Rydings Hall Surgery
CourtZ C.
Be cautious about booking appointments with a particular clinician at this practice. I experienced symptoms for nearly two weeks, including vomiting, persistent coughing, abdominal pain, blood in..
Rydings Hall Surgery
Lisa W.
I made the decision to switch practices approximately seven months ago, and it has proven to be an excellent choice. After being with my previous surgery for two decades, I have found my current..
Rydings Hall Surgery
Kenneth C.
If your call is answered by the receptionist, you can expect helpful and understanding support.
Rydings Hall Surgery
James B.
It is extremely difficult to obtain an appointment at this practice, which significantly hampers the ability to address health concerns promptly and raises serious concerns about patient safety.
Rydings Hall Surgery
Craig A.
Poor service at this practice. My partner attended an appointment but did not see the clinician expected and felt unable to discuss their health concerns adequately. They subsequently required..
Rydings Hall Surgery
F K.