Armley Moor Health Centre
JS
Jack S. 9 months ago • From Google
Bad
The reception team displayed unhelpful and dismissive behaviour both over the phone and in person. When attempting to book an appointment by telephone, my calls went unanswered. The staff appeared unwelcoming, with body language that suggested reluctance rather than willingness to assist. I observed them displaying signs of impatience when required to help patients. I witnessed an interaction between a member of the reception team and an older patient who was having difficulty with the check-in process. The manner in which the patient was addressed seemed unnecessarily curt and lacked compassion. The standard of customer service from the reception area fell significantly short of what would be expected from an NHS practice. The attitude and approach of these staff members appeared to undermine the reputation of the service. There would benefit from a review of how reception staff engage with patients and handle their responsibilities.
Kelly L.