TG

Tony G. 5 years ago • From Google

Rating

Bad

Reception staff were dismissive and unhelpful

Had an unfortunate interaction with a member of the reception team when I called regarding a vaccination enquiry. I was essentially dismissed and told that someone would get back to me at an unspecified time. The response lacked warmth and understanding, and came across as dismissive and somewhat unwelcoming. My previous experiences with the clinical staff have generally been quite positive, around 80 percent of the time, however the reception team's approach has been consistently disappointing. I have observed what appears to be a condescending attitude towards patients, particularly those for whom English may not be a first language. There seems to be a perception among reception staff that they hold a superior position to patients, and this is reflected in how they conduct themselves. Once my current healthcare needs are completed, I intend to register with a different practice. The overall service experience has been unsatisfactory.

Other reviews for Armley Moor Health Centre