Horton Park Medical Practice

I attended the surgery and was unsure about how to use the online system to request an appointment. A member of staff was very helpful and took the time to explain the process to me step by step. I..

The medical team and front desk personnel were extremely supportive and helpful. They demonstrated a straightforward and genuine approach to patient care.

I find the lack of accessible parking facilities frustrating, and I felt the staff could have been more welcoming during my visit.

I am extremely frustrated and upset. As someone managing a chronic condition requiring specific medication, I have spent the past two weeks attempting to obtain the correct prescription following my..

I contacted the surgery to inquire about booking an appointment for my younger brother through the new appointment system. During the call, I spoke with a member of the reception team who requested..

I'm very satisfied with this surgery and believe the care I've received has been of a high standard. I experienced support from various members of the team across different roles, and I found their..

Had a conversation with a member of the practice management team and am optimistic that matters will be resolved as needed 🤞💊💊

I recently switched to a new medical practice after struggling to secure appointments at my former surgery, and I have found this one to be considerably more organised and responsive in terms of..

The reception team displayed unhelpful and dismissive behaviour during my visit. I found their manner to be unwelcoming and their responses lacked patience. The overall service provided at the front..

The facility maintains a peaceful and well-organised atmosphere. It is maintained to a high standard of cleanliness and presents itself professionally, with a helpful and courteous team.

The receptionist team member demonstrated excellent listening skills and provided genuinely helpful and considerate support. They proved to be a valuable member of the practice.

The staff member was extremely helpful and assisted me in setting up my online account when I was having difficulty with it. I'm very grateful for their support.

The team here is consistently supportive and approachable. The practice is easy to access. I am very satisfied with my choice of healthcare provider.

I really appreciated the support I received from the reception team member who assisted me when I got in touch with the practice. Their kindness, helpfulness, and understanding made a genuine..

Great surgery and the receptionist was very helpful when I came in!

I had a very negative experience at this practice. The receptionist displayed behaviour that I found to be quite rude and unhelpful. I felt the manner in which I was spoken to was disrespectful and..

Very pleasant and supportive team who consistently assist patients. I am quite satisfied with my experience at this medical practice.

I feel very let down by the appointment booking system currently in place at this practice. When I rang to arrange an appointment, I was instructed to complete the booking online using a new system..

I had a conversation with the reception team member and received excellent service. The communication was clear and helpful, and I appreciated the caring and friendly approach. I felt genuinely..

Increasingly Unsatisfactory Visits – Declining Standards My experiences at this clinic have become progressively more disappointing with each visit. The service appears to lack accountability and..