Elizabeth Avenue Group Practice
4 months agoLouise E. 4 months ago • From Google
Bad
Reception staff were dismissive and unhelpful
The front desk staff at this practice were unhelpful and unwelcoming during my visit. As someone seeking assistance while unwell, I found the interaction frustrating and dismissive. It would be beneficial for the practice to consider reviewing their customer service approach, as patients deserve a more supportive experience when reaching out for help.
Elizabeth Avenue Group Practice
4 months agoDear Louise, Thank you for your feedback. Unfortunately, we are unable to investigate this concern further as we cannot identify you as a registered patient at the practice under the name provided. We have also spoken with our reception team, and they do not recall any recent interaction of this nature. We take all feedback seriously and are committed to providing a respectful and supportive service to all patients. If you believe this review relates to our practice, we would encourage you to contact us directly so we can look into this matter further.
The healthcare professional was excellent and made considerable effort to help me feel comfortable during my visit. They provided clear explanations throughout and demonstrated attentive listening..
Elizabeth Avenue Group Practice
Louisa B.
I have consistently received prompt appointments and have only encountered positive interactions with the medical professionals at this practice. The care provided has been considerate and..
Elizabeth Avenue Group Practice
Izy H.
The healthcare professional I saw was excellent!
Elizabeth Avenue Group Practice
Aster B.
The healthcare professional demonstrated excellent listening skills and showed genuine care throughout the appointment. Much appreciated.
Elizabeth Avenue Group Practice
Nicki D.
The medical team here is excellent. They are very thorough with all the investigations I need to undergo. They are also very courteous and took time to explain everything to me clearly. I'm pleased..
Elizabeth Avenue Group Practice
Marcia O.
The clinician demonstrated professionalism, understanding, and provided excellent interpretation support. The telephone consultation was particularly helpful, and I appreciated the patience and..
Elizabeth Avenue Group Practice
Tity Y.
The staff demonstrated genuine helpfulness and maintained a warm, approachable manner throughout my visit.
Elizabeth Avenue Group Practice
Micheala A.
The appointment provided reassurance and the clinician demonstrated thoroughness, listening carefully to my concerns and arranging appropriate next steps for my care.
Elizabeth Avenue Group Practice
Kitty S.
Extremely supportive experience, I was able to get an appointment on the same day. I have been a patient at this practice for quite some time and I really appreciate what they offer!
Elizabeth Avenue Group Practice
Elizabeth N.
I have been attending this practice for nearly two years and enrolled my child here following their birth last year. The practice has demonstrated excellent responsiveness to all my online..
Elizabeth Avenue Group Practice
hannah b.
Excellent service and positive experience with the clinical team.
Elizabeth Avenue Group Practice
Sebastian M.
I've had wonderful experiences at this practice. The clinical staff consistently demonstrate compassion and attentiveness, and they work effectively to address the root causes of health concerns...
Elizabeth Avenue Group Practice
Adan A.
I had a positive experience at the practice. The clinician I saw was particularly warm, professional, and helpful throughout my visit.
Elizabeth Avenue Group Practice
Kristine F.
I find it difficult to understand how the practice can be taking on new patients when telephone appointments have such lengthy waiting times of several weeks. The reception team appeared dismissive..
Elizabeth Avenue Group Practice
Susan S.
This is an excellent GP practice. The medical professionals here have consistently demonstrated helpfulness towards both me and my family members. During a recent appointment, I was seen by a..
Elizabeth Avenue Group Practice
Susan C.
I would like to endorse the positive comments made in a previous review about my GP. This clinician is a wonderful, caring professional who is very thorough, always follows things through diligently..
Elizabeth Avenue Group Practice
Emmanuel B.
I have been a patient at this practice for four years and have consistently received good care from the clinical staff. My health concerns have been appropriately managed. I am very grateful for the..
Elizabeth Avenue Group Practice
Norman I.
This is a very well-managed medical practice that effectively utilises contemporary technology to reduce waiting periods, enhance patient care, and promote preventative health measures. Sincere..
Elizabeth Avenue Group Practice
Yasemin A.
The online consultation service proved to be efficient and convenient, eliminating the need for phone calls. I completed the form in the early morning and received a response within a few hours,..
Elizabeth Avenue Group Practice
Brigid F.
Positive experience with care received
Elizabeth Avenue Group Practice
Dino V.