LE

Louise E. 4 months ago • From Google

Rating

Bad

Reception staff were dismissive and unhelpful

The front desk staff at this practice were unhelpful and unwelcoming during my visit. As someone seeking assistance while unwell, I found the interaction frustrating and dismissive. It would be beneficial for the practice to consider reviewing their customer service approach, as patients deserve a more supportive experience when reaching out for help.

Elizabeth Avenue Group Practice

4 months ago

Dear Louise, Thank you for your feedback. Unfortunately, we are unable to investigate this concern further as we cannot identify you as a registered patient at the practice under the name provided. We have also spoken with our reception team, and they do not recall any recent interaction of this nature. We take all feedback seriously and are committed to providing a respectful and supportive service to all patients. If you believe this review relates to our practice, we would encourage you to contact us directly so we can look into this matter further.

Other reviews for Elizabeth Avenue Group Practice