Begg Practice St. John's Hill Surgery
2 years agoSaad Q. 2 years ago • From Google
Bad
Reception staff were dismissive and unhelpful
I had a negative experience with the reception staff member I encountered, who I found to be discourteous and lacking in understanding of my situation. The clinician I saw appeared unwilling to adapt their approach to accommodate my specific needs, adopting what felt like a rigid, inflexible stance. Additionally, I have concerns about the accuracy of the clinical notes that were subsequently produced, though I cannot determine whether any inaccuracies were deliberate or unintentional. Overall, I felt the interaction lacked the level of courtesy and consideration I would have expected.
Begg Practice St. John's Hill Surgery
2 years agoDear Saad, Thank you for taking the time to provide your feedback. We are concerned to hear about your experience, as it does not reflect the high standard of care we strive to provide. We take all feedback seriously and would like to look into the issues you've raised. However, we have not been able to identify any medical records of a patient registered at our surgery associated with your name, as per the details provided. To help us better understand and address your concerns, we invite you to contact our practice manager directly at [email protected]. This will also allow us to maintain confidentiality and discuss your specific circumstances more privately. We have actively tried to ensure our receptionist and GP do not have the attitude of 'computer says no'. I have taken time to explain this to the reception team. Hence we are committed to improving our service and your feedback is invaluable in this process. If you could spend a few moments and send details of when this occured to [email protected]. My Practice Manger can take this matter forward. Thank you in advance for your time in this matter. Regards Dr S Begg GP Partner
I attended an appointment this morning for a blood test with a member of the nursing staff. They demonstrated excellent professionalism and genuine kindness throughout the appointment. I was very..
Begg Practice St. John's Hill Surgery
Syed M.
The clinician provided excellent care and support. The practice management team was equally helpful and responsive, quickly resolving both the technical issue and the prescription matter.
Begg Practice St. John's Hill Surgery
Edward C.
I would strongly suggest this medical practice to others. Excellent service.
Begg Practice St. John's Hill Surgery
Pauline J.
Visited the practice today and had a positive experience with the care provided by the staff.
Begg Practice St. John's Hill Surgery
Magdalena K.
This practice has not met my expectations. Over an extended period, I have experienced ongoing difficulties with prescription management for my child's chronic condition. Essential medication..
Begg Practice St. John's Hill Surgery
Silvia P.
Excellent healthcare professionals who demonstrate professionalism, compassion and encouragement. The service provided was outstanding.
Begg Practice St. John's Hill Surgery
Ravi P.
Excellent practice with a very supportive team.
Begg Practice St. John's Hill Surgery
Hifzur R.
Excellent support provided by the front desk team.
Begg Practice St. John's Hill Surgery
Martin S.
The telephone service appears to be understaffed during midday hours. When calls are eventually answered, patients are immediately placed on hold rather than receiving prompt assistance.
Begg Practice St. John's Hill Surgery
Jess H.
I have had an excellent experience at this practice. All matters are handled efficiently and every member of staff I have encountered has been considerate and compassionate.
Begg Practice St. John's Hill Surgery
Esmée E.
I would strongly encourage others to consider this GP practice. The standard of care has been exceptional, particularly in relation to paediatric services. The staff demonstrate considerable..
Begg Practice St. John's Hill Surgery
Gita P.
Visited the practice to request my medication and was satisfied that it was available for collection the following day.
Begg Practice St. John's Hill Surgery
Stephanie B.
Excellent local medical centre. Wonderful standard of care provided.
Begg Practice St. John's Hill Surgery
Sai C.
I have been a patient at this practice for approximately half a year and have found their service to be exceptionally good. The reception staff are both efficient and welcoming, and I have..
Begg Practice St. John's Hill Surgery
sarah o.
The healthcare professional demonstrated a calm and kind demeanor when attending to my daughter. They were very helpful during the dressing change procedure and provided good support throughout...
Begg Practice St. John's Hill Surgery
Tania P.
This is the finest GP practice I have experienced. Telephone enquiries are typically answered by the reception team within a few minutes, appointments are straightforward to obtain, and clinical..
Begg Practice St. John's Hill Surgery
Elisabetta M.
I had an excellent experience at this practice. The team members were friendly, professional and genuinely caring, making me feel at ease from the moment I walked in. I visited the practice a few..
Begg Practice St. John's Hill Surgery
muhibur r.
I had a consultation today with a member of the clinical team who was very understanding and supportive. Thank you very much. This is an excellent family practice. The service was prompt and I was..
Begg Practice St. John's Hill Surgery
Hewett F.
I have received excellent care from this practice and have found the service particularly outstanding since becoming a parent and requiring additional support. I had a very positive experience..
Begg Practice St. John's Hill Surgery
Leo D.
Excellent facility with prompt replies to digital appointment requests, typically received within sixty minutes, combined with a supportive and knowledgeable front desk team and a skilled clinical..
Begg Practice St. John's Hill Surgery
Sebastiano R.