SQ

Saad Q. 2 years ago • From Google

Rating

Bad

Reception staff were dismissive and unhelpful

I had a negative experience with the reception staff member I encountered, who I found to be discourteous and lacking in understanding of my situation. The clinician I saw appeared unwilling to adapt their approach to accommodate my specific needs, adopting what felt like a rigid, inflexible stance. Additionally, I have concerns about the accuracy of the clinical notes that were subsequently produced, though I cannot determine whether any inaccuracies were deliberate or unintentional. Overall, I felt the interaction lacked the level of courtesy and consideration I would have expected.

Begg Practice St. John's Hill Surgery

2 years ago

Dear Saad, Thank you for taking the time to provide your feedback. We are concerned to hear about your experience, as it does not reflect the high standard of care we strive to provide. We take all feedback seriously and would like to look into the issues you've raised. However, we have not been able to identify any medical records of a patient registered at our surgery associated with your name, as per the details provided. To help us better understand and address your concerns, we invite you to contact our practice manager directly at [email protected]. This will also allow us to maintain confidentiality and discuss your specific circumstances more privately. We have actively tried to ensure our receptionist and GP do not have the attitude of 'computer says no'. I have taken time to explain this to the reception team. Hence we are committed to improving our service and your feedback is invaluable in this process. If you could spend a few moments and send details of when this occured to [email protected]. My Practice Manger can take this matter forward. Thank you in advance for your time in this matter. Regards Dr S Begg GP Partner

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