Begg Practice St. John's Hill Surgery
2 years agoSaad Q. 2 years ago • From Google
Bad
Reception staff were dismissive and unhelpful
I had a negative experience with the reception staff member I encountered, who I found to be discourteous and lacking in understanding of my situation. The clinician I saw appeared unwilling to adapt their approach to accommodate my specific needs, adopting what felt like a rigid, inflexible stance. Additionally, I have concerns about the accuracy of the clinical notes that were subsequently produced, though I cannot determine whether any inaccuracies were deliberate or unintentional. Overall, I felt the interaction lacked the level of courtesy and consideration I would have expected.
Begg Practice St. John's Hill Surgery
2 years agoDear Saad, Thank you for taking the time to provide your feedback. We are concerned to hear about your experience, as it does not reflect the high standard of care we strive to provide. We take all feedback seriously and would like to look into the issues you've raised. However, we have not been able to identify any medical records of a patient registered at our surgery associated with your name, as per the details provided. To help us better understand and address your concerns, we invite you to contact our practice manager directly at [email protected]. This will also allow us to maintain confidentiality and discuss your specific circumstances more privately. We have actively tried to ensure our receptionist and GP do not have the attitude of 'computer says no'. I have taken time to explain this to the reception team. Hence we are committed to improving our service and your feedback is invaluable in this process. If you could spend a few moments and send details of when this occured to [email protected]. My Practice Manger can take this matter forward. Thank you in advance for your time in this matter. Regards Dr S Begg GP Partner
I am very satisfied with the standard of care and services provided at this practice. The clinical staff members were particularly excellent and demonstrated a high level of professionalism. This..
Begg Practice St. John's Hill Surgery
zishu M.
I would like to extend my genuine appreciation to the management team for delivering outstanding service to all registered patients. The team members consistently demonstrate kindness,..
Begg Practice St. John's Hill Surgery
Silvia P.
Excellent healthcare professionals who demonstrate professionalism, compassion and encouragement. The service provided was outstanding.
Begg Practice St. John's Hill Surgery
Gentjan P.
Excellent management with significant positive changes observed.
Begg Practice St. John's Hill Surgery
Patricia B.
I would like to express my gratitude to the practice manager and the locum doctor for their efforts in arranging my admission for a serious health concern. This situation has been quite complicated..
Begg Practice St. John's Hill Surgery
Sara C.
I have been attending this practice for some time and have found the reception team to be genuinely supportive and considerate, providing excellent service. The clinical staff are of a high..
Begg Practice St. John's Hill Surgery
sarah o.
The healthcare professional demonstrated a calm and kind demeanor when attending to my daughter. They were very helpful during the dressing change procedure and provided good support throughout...
Begg Practice St. John's Hill Surgery
Samiha S.
Attended with a urinary tract infection and provided a urine sample within a couple of hours. The healthcare assistant arranged for antibiotics to be sent to the pharmacy promptly.
Begg Practice St. John's Hill Surgery
Ranjana U.
I visited to gather some general information as a family member had recently relocated to the area. The reception team made an excellent impression with their outstanding service. I was struck by..
Begg Practice St. John's Hill Surgery
Nknown_error401 N.
At this surgery everyone is helpful and polite apart from one member of the imaging reception team. On the three occasions I interacted with this person, I found their manner to be dismissive and..
Begg Practice St. John's Hill Surgery
David W.
I have been a patient at this practice for over 20 years. Initially I saw one particular clinician, and as a group practice, I have seen various doctors over time, which has never been a problem...
Begg Practice St. John's Hill Surgery
Mohammad C.
Excellent facility with a wide range of services available. I attended an appointment as a carer for a family member and found the experience very positive. The location is convenient and the team..
Begg Practice St. John's Hill Surgery
Hifzur R.
Excellent support provided by the front desk team.
Begg Practice St. John's Hill Surgery
Md R.
The reception team provided excellent service. Scheduling an appointment was straightforward and the staff member at reception was highly professional. Well done to the team.
Begg Practice St. John's Hill Surgery
Giorgos V.
I have had positive experiences across my various interactions with the practice, including appointments, referrals, and investigations. I am reducing my rating by one star because the practice..
Begg Practice St. John's Hill Surgery
Aaliyah A.
Positive experience with the care received.
Begg Practice St. John's Hill Surgery
Tina T.
In a world where you hear such negativity about GP services in the UK, I want to praise this practice for the care they have provided to my young child over the last few months. A special thanks to..
Begg Practice St. John's Hill Surgery
Priyanka K.
The practice and all of the staff are lovely and genuinely care for you! Thanks for the great service!
Begg Practice St. John's Hill Surgery
Rajmin M.
Excellent Pharmacy Staff The pharmacy team at this location demonstrated outstanding professionalism and helpfulness. Their service was efficient and courteous, making the experience..
Begg Practice St. John's Hill Surgery
Farhana R.
Had an appointment recently and am now on medication, feeling much better as a result. The appointment booking system was straightforward to navigate, and I was able to see a clinician within a..
Begg Practice St. John's Hill Surgery
a s.