Mosslands Medical Practice

To secure an appointment on the same day, you need to call during the early morning window of 8:00 to 8:15am. The team consistently demonstrates a willingness to assist with any concerns or..

After a lengthy period of receiving excellent care, we have recently made the difficult choice to transfer our registration to another practice. This decision was not made hastily, but rather came..

The new system is problematic. Reaching someone by phone is extremely difficult. When I finally managed to connect, I was instructed to upload images of my condition through the website. Upon..

The on-call staff member was excellent and genuinely attentive to my concerns. Unfortunately, I cannot say the same about the doctors, though I recognise I cannot speak for all of them. Based on my..

I have consistently had a positive experience. I complete an online form and receive a callback from a clinician the same day. When I need urgent care, I am able to access emergency slots without..

I attended an appointment for a respiratory assessment that was not properly documented in my records. The clinic appeared to be understaffed with appropriately qualified personnel available. Due to..

Very satisfied with the ongoing improvements made since the pandemic period, especially the triage system operated by clinical staff which functions effectively with multiple contact methods..

We were previously registered with another practice, which then merged with this surgery, and since then nothing has functioned properly. The repeat prescription system is not working effectively...

I have had another disappointing experience at this surgery. I feel that the care provided has fallen short of what is needed, and I am concerned about the level of attention given to my health..

The team members are excellent, however contacting the surgery by telephone has become quite challenging, with extended waiting times experienced when attempting to book an appointment today. The..

Many other individuals have had to return to their employment and continue with their daily responsibilities, so it is unclear why healthcare professionals should be exempt from this expectation. I..

I have found the appointment system to be quite frustrating. I attempted to arrange a consultation with a clinician but was informed that I need to call at 8am to request an online assessment which..

The appointment ran behind schedule, which was somewhat frustrating, though I understand traffic can be unpredictable. The clinician was friendly and went through the results of a test I'd already..

I've been experiencing persistent knee discomfort for several months and attempted to schedule an appointment in mid-February. I was seen by an advanced practitioner and have attended multiple..

The clinician demonstrated genuine kindness and empathy, which was exactly what I required. They provided helpful advice and showed a clear understanding of the challenges I was facing.

The online system has been altered once more, requiring me to set up a new account, which has prevented me from being able to request my medication. I have not experienced such inadequate service..

I have been attending this practice since childhood and have consistently had positive experiences throughout my time as a patient. I appreciate the effective communication I receive and the..

Likely one of the finest healthcare professionals I have encountered in quite some time, demonstrating considerable insight and empathy.

The reception staff came across as unwelcoming and unhelpful, which aligns with feedback from other patients. They seemed to be taking on responsibilities beyond their typical role.

The practice could benefit from improvements. The facility and team would benefit from modernisation and refreshment.