Mosslands Medical Practice
LC
Liquid C. 2 years ago • From Google
Bad
Not very helpful, to be honest. I reviewed this practice four years ago and they remain equally ineffective now. There was an incident involving a senior staff member who spoke to a family member in a manner that felt disrespectful when they requested assistance. The family member felt their concerns were dismissed and that their eligibility for care was questioned based on financial contributions. Given that this family member does contribute to the NHS through taxation, they felt entitled to respectful treatment and support when seeking help. I also experienced a situation where one clinician appeared to obstruct my access to treatment for a condition that a specialist had deemed time-sensitive. This created significant concern about the potential impact on my employment and wellbeing. Despite the earlier suggestion that we were not entitled to care, the practice now frequently contacts us requesting that we attend appointments for various matters. The frequency and multiple methods of contact have felt excessive and unwelcome. Meanwhile, I understand there are patients actively seeking appointments who are unable to obtain them. It seems counterproductive that resources are being directed toward contacting patients who are not seeking care, when those efforts could instead be focused on accommodating patients who are actively trying to access appointments.
Elaine P.