Bermondsey Spa Medical Centre

Attended an appointment on a recent date with a clinician who provided a thorough and attentive consultation. The doctor was pleasant and considerate throughout. The reception staff member was..

The receptionist who answered my phone call was unhelpful and displayed poor customer service skills.

I attended this practice as an external patient through the extended access scheme and had an excellent experience. The clinician was very pleasant and handled my concerns effectively. The waiting..

The practice staff came across as unwelcoming, and I found it very difficult to secure an appointment when needed. Additionally, I was removed from their patient list.

I have never encountered such discourteous and unprofessional conduct from reception staff as I have experienced on multiple occasions. This is not an isolated incident, but rather a pattern of poor..

The front desk staff were quite unfriendly and unhelpful during my visit.

The reception team and clinical staff consistently provide excellent service.

The medical professionals and staff at this practice are consistently helpful and supportive. In particular, one clinician demonstrated kindness, compassion, and reassurance when addressing..

I have been unable to work for an extended period. This represents my first visit in many years. I would not have come if my circumstances were not challenging. When someone who has not sought..

The doctor at my practice is very good, very kind, and always takes time to listen to me without rushing through appointments.

The practice provided excellent service with a genuinely helpful and welcoming approach.

The reception staff member was unhelpful and displayed poor professionalism. The pharmacy team member was also difficult to interact with. It proved impossible to reach practice management even when..

The registration process at this GP surgery was straightforward and convenient, with appointment booking being equally simple. The team demonstrated helpfulness, friendliness and professionalism..

Attended an appointment in the late morning with our newborn. We received a text message indicating a different time than our original booking, which caused confusion. After arriving, we experienced..

I would recommend avoiding appointments with this particular clinician as I found the consultation unhelpful and it resulted in unnecessary back-and-forth communication that consumed a significant..

The reception team were extremely pleasant and provided excellent assistance when I needed help understanding my blood pressure measurement.

Wonderful practice with consistently excellent service!

I contacted the surgery regarding an appointment I had arranged in person, only to discover it had not been recorded. When I spoke with the receptionist about this, I was told that the appointment..

Spoke to a helpful and caring member of staff who provided good support. Also spoke to another very pleasant staff member.

Just registered at the surgery as a new patient and received excellent service from the staff. The manager was very good, polite and helpful, and made me feel very welcome.